Is it OK to use my USB flash drive in library computers?
Description: Is it OK to use my USB flash drive in library computers? Yes, students, faculty, and staff are welcome to use their USB flash drives in computers in the Davis Library Reference Department or the Undergraduate Library, among other libraries on campus. USB flash drives are small, removable data storage devices. Alternatively, you may hear […]
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Is there a way to view the criteria of a recently run search in Remedy?
Description: Is there a way to view the criteria of a recently run search in Remedy? Go to Actions > View Recent Searches and make a selection from the list displaying recent searches.
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How do I correct time-outs or slow responses from Remedy?
Description: Slow responses or time-outs are often due to network problems. Network problems are listed at the ITS Operations Center Message Center at
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Computer Repair Center Application
Description: Introduction The following is a guide to utilizing the CRC – Repair Tracking System. Accessing the CRC-Repair Tracking System Accessing the CRC-Repair Tracking System begins with the Hardware Check-In/Out tab. Displaying the Hardware Check-In/Out tab can be done at any point during the life of a ticket. You can also access the tab during the […]
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Remedy 7.6.4 Windows Client and Compatibility Mode
Description: Remedy 7.6.4 client, Windows 7 64bit, and XP Compatibilty Mode Some users of the Remedy Windows client, 7.6.4, may see significant lag and freezing of the client in a Windows 7 64bit OS environment. Here are the instructions to make sure that the Remedy application is running in XP Compatibility Mode. Right click the Remedy […]
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How do I set Remedy to automatically populate certain fields with set values when I open a form?
Description: From within the Windows Remedy Client: Go to Tools > Customize Field Defaults.  When the Customize Field Defaults window appears, choose the form you want from the menu. Click OK.  When the Customize Field Defaults form appears, populate your chosen fields with the data you want to remain constant. Pop-up menus, such as Group Assigned […]
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What software applications are available in Virtual Lab?
Description: What software applications are available? All Virtual Lab users must use their ONYEN (User ID) to access VL. If you have special needs in Virtual Lab, please submit an Online Request for Help and we will try our best to meet those needs. All programs available through Virtual Lab are free to the end user.  License […]
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How do Remedy Group Data Administrators create a listserv to receive notifications?
Description: From the web, visit the UNC-Chapel Hill List Server and create a closed listserv. Your newly created listserv should contain as a member that does not receive email and does not receive copies of its own postings.
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What is the Computer Repair Center?
Description: The Computer Repair Center is the University’s in-house source for convenient, economical repair services on a wide variety of electronic equipment. Experienced technicians are manufacturer-trained on a continuing basis to keep up-to-date on the latest in office technology. Please visit the Computer Repair Center website for more information.
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How can I check or update the worklog of my Remedy ticket?
Description: This can be done via the web at the Submit a Help Request page. Click on the Check/Update Request button and enter your ONYEN and password. This will give you a list of your open tickets. Click on the ticket number to see status and details for that ticket. When the problem is resolved you […]
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