ThinkCentre M57 [6395 UN2]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6395 UN2 Desktop April, 2008 – October, 2008 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 E8200 @ 2.66GHz Fixed-Disk 160 GB Serial ATA 7200 RPM Memory 2Gb Video-Memory Intel […]
» Subjects: , » Tags: , ,

Thinkpad T500 [2055 UN3]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2055 UN3 Laptop September, 2008 – April 2009 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 Duo P9400 @ 2.53GHz Fixed-Disk 250 GB Serial ATA 5400 RPM Memory 3GB DDR3 […]
» Subjects: , » Tags:

How do I correct time-outs or slow responses from Remedy?
Description: Slow responses or time-outs are often due to network problems. Network problems are listed at the ITS Operations Center Message Center at http://control-center.unc.edu/servlet/Router?mod=mc.
» Subjects: ,

Netvista M42 [8307 UN1]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 8307 UN1 Tower Nov 25, 2002 – May 16, 2003 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Pentium 4 2.533 Ghz Fixed-Disk 80 GB ATA-100 Memory 512 MB PC2100 DDR SDRAM […]
» Subjects: , » Tags: , ,

Computer Repair Center Application
Description: Introduction The following is a guide to utilizing the CRC – Repair Tracking System. Accessing the CRC-Repair Tracking System Accessing the CRC-Repair Tracking System begins with the Hardware Check-In/Out tab. Displaying the Hardware Check-In/Out tab can be done at any point during the life of a ticket. You can also access the tab during the […]
» Subjects: ,

Remedy 7.6.4 Windows Client and Compatibility Mode
Description: Remedy 7.6.4 client, Windows 7 64bit, and XP Compatibilty Mode Some users of the Remedy Windows client, 7.6.4, may see significant lag and freezing of the client in a Windows 7 64bit OS environment. Here are the instructions to make sure that the Remedy application is running in XP Compatibility Mode. Right click the Remedy […]
» Subjects: ,

How do I set Remedy to automatically populate certain fields with set values when I open a form?
Description: From within the Windows Remedy Client: Go to Tools > Customize Field Defaults.  When the Customize Field Defaults window appears, choose the form you want from the menu. Click OK.  When the Customize Field Defaults form appears, populate your chosen fields with the data you want to remain constant. Pop-up menus, such as Group Assigned […]
» Subjects: , » Tags:

ThinkPad R31 [2656 UN7]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2656 UN7 Laptop May 15, 2002 – Nov 25, 2002 4 Year On-Site Warranty Product Recovery CD-ROM for IBM ThinkPad R31 MT 2656 (Disk 1-3) Specifications Hardware Configuration Processor Intel Mobile PIII 1.13 Ghz Fixed-Disk 30 GB Memory 128 MB SDRAM Maximum Memory 1 GB (2 […]
» Subjects: , » Tags: , ,

What software applications are available in Virtual Lab?
Description: What software applications are available? All Virtual Lab users must use their ONYEN (User ID) to access VL. If you have special needs in Virtual Lab, please submit an Online Request for Help and we will try our best to meet those needs. All programs available through Virtual Lab are free to the end user.  License […]
» Subjects: , , , , » Tags: , , , , , , , , , , ,

How do Remedy Group Data Administrators create a listserv to receive notifications?
Description: From the web, visit the UNC-Chapel Hill List Server and create a closed listserv. Your newly created listserv should contain arsys@remedy.unc.edu as a member that does not receive email and does not receive copies of its own postings.
» Subjects: ,