What is the Computer Repair Center?
Description: The Computer Repair Center is the University’s in-house source for convenient, economical repair services on a wide variety of electronic equipment. Experienced technicians are manufacturer-trained on a continuing basis to keep up-to-date on the latest in office technology. Please visit the Computer Repair Center website for more information.
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How can I check or update the worklog of my Remedy ticket?
Description: This can be done via the web at the Submit a Help Request page. Click on the Check/Update Request button and enter your ONYEN and password. This will give you a list of your open tickets. Click on the ticket number to see status and details for that ticket. When the problem is resolved you […]
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What function does the ? positioned to the right of the Person Assigned menu within the Request for Services (RFS) serve?
Description: What function does the ? positioned to the right of the Person Assigned menu within the Request for Services (RFS) serve? This button, when selected, provides contact information including the Name, Phone Number, Email Address and groups that the person assigned is a member of.
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ThinkCentre M50 [8189 UN3]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 8189 UN3 Tower Nov, 2003 – Aug, 2004 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Pentium 4 3 Ghz Fixed-Disk 80 GB Ultra ATA/100 7200 RPM Memory […]
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ThinkPad T30 [2366 UN7]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2366 UN7 Laptop May 15, 2002 – Nov 25, 2002 4 Year On-Site Warranty Product Recovery CD-ROM for IBM ThinkPad T30 MT 2366 (Disk 1-4) Specifications Hardware Configuration Processor Intel Mobile P4 1.8 Ghz Fixed-Disk 40 GB Memory 256 MB […]
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Thinkpad X61 [7768 UN1]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 7768 UN1 Tablet December, 2007 – April, 2008 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 Duo L7500 processor (1.60GHz, 4MB L2 cache, 800MHz front-side bus) Fixed-Disk 120GB Ultra ATA HD 5400RPM Memory 2 GB DDR2 […]
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Where can I save my work in Virtual Lab?
Description: Data Storage From Your Personal Computer File Access Security Settings Changing File Access Security Settings During Your Session Devices with Removable Storage Other: Home Desktop, Network Drives, USB Devices Reading a File within an Application Saving a File within an Application Accessing Files Using a File Path               Data […]
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How do I get residence hall networking or IT support during an intersession or holiday breaks?
Description: The ResNET service is funded and provided during regular semesters only. This service begins on the day classes begin and ends on the last day of classes. During intersessions and semester breaks, there are no Residential Computing Consultants (RCCs) on campus. This means that no one is available to handle customer requests for help or […]
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What function does the ? positioned to the right of the Group Assigned menu serve within the Request for Service (RFS)?
Description: What function does the ? positioned to the right of the Group Assigned menu serve within the Request for Service (RFS)? This button, when selected, provides Service Level Agreement information for the group that is selected from the Group Assigned menu. It also provides the Group Description and Types of Tickets Handled information for the […]
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Dell Technical Support Options
Description: Introduction The following information is provided as a convenience for UNC affiliates. If you need technical support with a Dell you have multiple options. 1. For any software or other non-hardware issues, first contact the ITS Response Center. 2. For Dell specific software issues that the ITS Response Center can not solve, including a software […]
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