Thinkpad R61 [7733 FS7]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 7733 FS7 Laptop May , 2007 – April, 2008 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 Duo CPU T7100 @ 1.80GHz Fixed-Disk 120 GB Ultra ATA HD 5400RPM Memory 1 GB DDR2 Maximum Memory 3 […]
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Netvista M42 [8303 UN1]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 8303 UN1 Desktop Nov 25, 2002 – May 16, 2003 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Pentium 4 2.266 Ghz Fixed-Disk 40 GB ATA-100 Memory 256 MB PC2100 DDR SDRAM […]
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In Remedy, how do I access the menu in the Severity Menu field when the field is blank?
Description: In Remedy, how do I access the menu in the Severity Menu field when the field is blank? You must make a selection from the Group Assigned field before the menu in the Severity Menu field will become available.
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Thinkpad W520 [4282 UN6 & 4282 UN7]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 4282-UN6 4282-UN7 Laptop 5/11 – 11/11 11/11 – 6/12 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core i7-2720QM(6M Cache, 2.2 GHz)-UN6Intel Core i7-2760QM(6M Cache, 2.4 GHz)–UN7 Fixed-Disk 500 GB Serial ATA 7200 […]
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What is my computer’s domain membership?
Description: Table of Contents Introduction Instructions More Information Introduction There are many Active Directory domains across campus. Active Directory is a management tool used by IT staff to provide authentication and security policies for computers. When seeking support for computer problems it is often helpful to know your computer’s domain membership. This article focuses on how […]
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How do the Field Defaults set when I open the UNC-Request For Service form?
Description: You can show the defaults by selecting Edit > Set To Defaults or pressing Ctrl + u. If you want the defaults to display automatically every time you open the form, go to Tools > Options > Behaviors and select Set Fields to Default Values in the On New section.
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ImageUltra
Description: Description ImageUltra is the UNC Chapel Hill on campus imaging solution for Lenovo CCI computers. The CCI images currently available through ImageUltra are compatible with any supported Lenovo CCI model (see Tables below). These images will install the UNC Chapel Hill ImageUltra load to a hidden service partition on the system hard drive. The CCI […]
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ImageUltra Boot CD – How-To
Description: Image Source: Boot CD & UNC Network Image Time: 3 – 4 hours You will need an ImageUltra bootable CD, specifically configured for the UNC-CH solution, which you can obtain from http://shareware.unc.edu This process only works when the computer is connected via ethernet to the UNC Network and is regsitered for DHCP. This will not […]
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How do I troubleshoot Virtual Lab?
Description: I cannot connect to Virtual Lab. I had unsaved data on my virtual application session when I lost connection. How do I retrieve it? I logged off the website and my application closed. I closed out my virtual application and opened it back up, but the data I saved to “Documents” is gone.  I can’t […]
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How do I refresh a Remedy search without rebuilding the query?
Description: You do this by selecting View > Refresh Search within the Request for Service (RFS) or by selecting as a shortcut function key.
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