What are the Frequently Asked Questions in Virtual Labs?
Description: Where can I save data on Virtual Lab? I can’t access my files or save to my local drive while using Virtual Lab.  How do I change the access granted for my local drives? How do I access my files using a file path in programs such as R, SAS, SPSS, M Plus, etc? Which […]
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Technical Support
Description: What do we mean by Technical Support? We mean anything and everything technical, so if you have a technology problem, contact us! The ITS Service Desk is the first point of contact for technical support at UNC Chapel Hill. Our goal is to resolve technical support issues as quickly as possible, preferably on initial contact. […]
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How do I get started with Virtual Lab?
Description: Getting Started in Virtual Lab This start-up guide covers everything you’ll need to start using Virtual Lab including installing the Receiver plug-in, launching an application,  opening/saving files, and printing. Virtual Lab is an easy, intuitive system to use that lets you access programs normally found only in computer labs and libraries on your laptop or […]
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Thinkpad X200 [7458 UN3]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 7458 UN3 Laptop September, 2008 – April 2009 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 Duo P8600 @ 2.4GHz Fixed-Disk 160 GB Serial ATA 5400 RPM Memory 3GB DDR3 […]
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Thinkpad X201 Tablet [3093 UN5]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 3093-UN5 Laptop May, 2010 – May 2011 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core i7-640LM (4M Cache, 2.93 GHz) Fixed-Disk 320 GB Serial ATA 5400 RPM Memory 4GB DDR3 Maximum […]
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Thinkpad R61 [7736 UN7]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 7736 UN7 Laptop May , 2007 – April, 2008 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 Duo CPU T7100 @ 1.80GHz Fixed-Disk 120 GB Ultra ATA HD 5400RPM Memory 1 GB DDR2 Maximum Memory 3 […]
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Remedy Notifier fails to login and I get the error: One or more servers were unavailable for login. How can I correct this problem?
Description: Remedy Notifier fails to login and I get the error: One or more servers were unavailable for login. How can I correct this problem? From the Remedy Notifier login prompt, select the Accounts button and ensure that you have remedy.unc.edu in the server name. If there is no server name remedy.unc.edu listed under the Server […]
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How do I report on more than one ticket after performing a query in the Request for Service?
Description: After you run a query, the first item is selected by default. Remedy will include in a report only those items that are selected. Make sure that every record you want to include in the report is selected before you open the Reporting window.If you want to include all of the records that the search […]
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Walk-in Support
Description: This document lists the hours for the ITS Servicedesk Walk-In.
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ThinkPad T40 [2373 FS1]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2373 FS1 Laptop May 21, 2003 – Dec 17, 2003 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.5 Ghz Fixed-Disk 40 GB Memory 512 MB DDRAM Maximum Memory 1 GB […]
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