Group Data Administrator Tool
Description: Group Data Administrators (GDA’s) are liaisons between the Remedy group and Remedy Services. They maintain certain group-specific data for the group as a whole and make data requests to Remedy Services.   Currently, GDA’s access their group’s data in separate applications: the Categorization Tool and the Group Information Tool. The purpose of the new Group Data […]
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Online Help Request
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Accessing Remedy from Off-Campus (Onyen Restricted)
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How to Extract Data from Remedy for Reporting Purposes
Description: The Remedy Desktop Client provides users with the ability to export ticket data for reporting purposes. Here is a quick example on how to export to .csv a list of your Group’s Open Tickets. You can perform these same steps with the results of any search you run in Remedy, including advanced searches.  For more information […]
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Remedy Mobile RFS
Description: This document explains the system requirements, features and functionality available in Remedy Mobile RFS. This is a "lite" version of the Remedy Request-for-Service (RFS) application that is designed for use with phones and other mobile devices.
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Remedy Desktop Client: Deleting Local Cache files
Description: Sometimes it is necessary to delete cached files in the Remedy User Client in order to troubleshoot certain issues. You will need to go to a special folder and delete certain files. But first, you will need to make sure the appropriate cache files are “searchable” by Windows 7. Go to “Folder Options” in Windows: […]
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Remedy Mid-Tier Supported Browsers
Description: Remedy Mid-Tier(http://remedy.unc.edu) is supported in the current versions of the following browsers:  Firefox Chrome Internet Explorer Safari
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Remedy HomePage Update
Description: ITS Change Notices: Recent ITS Change Notices will be displayed in a scrolling banner. To view detail information for each change, select the link to login to the onyen protected site. Changing Your Primary Group: Select the Remedy group from the drop down menu and select Update to change your group. The menu label will […]
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Remedy Change Plan Documentation
Description: The purpose of the Change Plan application is to manage changes and provide Change Notifications so that staff and clients can plan accordingly. Changes require serious forethought, careful monitoring, and followup evaluation to reduce negative impact and increase positive benefits.  For more information about the Change Notice policy please visit http://itschanges.unc.edu/change-policy.html.   Index General Application […]
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Remedy Request for Service Notifications
Description: I. Using the E-mail Client Tab in Request for Service (RFS): Figure 1 shows the E-mail Worklog field and an e-mail generated after selecting Yes for the field. Figure 1: E-mail Worklog Field. Sample e-mail generated from the Remedy Client using the E-mail Worklog field: Subject: UNC-CH Remedy Ticket 217330   Date: Fri, 15 Feb 2002 16:09:13 -0500 […]
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