Group Data Administrator Tool
Description: Group Data Administrators (GDA’s) are liaisons between the Remedy group and Remedy Services. They maintain certain group-specific data for the group as a whole and make data requests to Remedy Services.   Currently, GDA’s access their group’s data in separate applications: the Categorization Tool and the Group Information Tool. The purpose of the new Group Data […]
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Online Help Request
Description: The Online Help Request application has been re-designed with help and feedback from the campus community. Please view the following screenshots for more information on the new features of the Online Help Request application. Watch the video!   Search feature: The new Search feature streamlines the request creation process by providing customers with a quick […]
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Accessing Remedy from Off-Campus (Onyen Restricted)
Description: -
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How to Extract Data from Remedy for Reporting Purposes
Description: The Remedy Desktop Client provides users with the ability to export ticket data for reporting purposes. Here is a quick example on how to export to .csv a list of your Group’s Open Tickets. You can perform these same steps with the results of any search you run in Remedy, including advanced searches.  For more information […]
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Remedy Mobile RFS
Description: This document explains the system requirements, features and functionality available in Remedy Mobile RFS. This is a "lite" version of the Remedy Request-for-Service (RFS) application that is designed for use with phones and other mobile devices.
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Remedy Desktop Client: Deleting Local Cache files
Description: Sometimes it is necessary to delete cached files in the Remedy User Client in order to troubleshoot certain issues. You will need to go to a special folder and delete certain files. But first, you will need to make sure the appropriate cache files are “searchable” by Windows 7. Go to “Folder Options” in Windows: […]
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Remedy Mid-Tier Supported Browsers
Description: Remedy Mid-Tier(http://remedy.unc.edu) is supported in the current versions of the following browsers:  Firefox Chrome Internet Explorer – Only in Compatibility Mode Safari
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Remedy HomePage Update
Description: ITS Change Notices: Recent ITS Change Notices will be displayed in a scrolling banner. To view detail information for each change, select the link to login to the onyen protected site. Changing Your Primary Group: Select the Remedy group from the drop down menu and select Update to change your group. The menu label will […]
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Remedy Change Plan Documentation
Description: The purpose of the Change Plan application is to manage changes and provide Change Notifications so that staff and clients can plan accordingly. Changes require serious forethought, careful monitoring, and followup evaluation to reduce negative impact and increase positive benefits.  For more information about the Change Notice policy please visit http://itschanges.unc.edu/change-policy.html.   Index General Application […]
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In Remedy, how do I access the menu in the Severity Menu field when the field is blank?
Description: In Remedy, how do I access the menu in the Severity Menu field when the field is blank? You must make a selection from the Group Assigned field before the menu in the Severity Menu field will become available.
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