Jaspersoft – How to Export/Print Reports
Description: Jaspersoft allows users the ability to export reports in a variety of formats. If you have a need to email or print out any of the reports, the Remedy Team recommends you export to XLSX or PDF. Once you have exported your report you can either print it or email it following your usual steps. Image […]
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Remedy Request for Service New View Key Icons and Overview
Description: To access the New Request for Service View, you must log into https://remedy.unc.edu/rfs. Click here for information on supported browsers. You must have a valid Remedy license to access Remedy. This documentation is also available in video form by clicking here. Remedy Home Page – The new RFS view is currently not accessible from the […]
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Remedy Services
Description: The Remedy Services and Development team supports the faculty, staff and students of UNC Chapel Hill in use of the Remedy Action Request System, comprised of customized applications including the UNC-Request for Service (RFS), Computer Repair Center (CRC) application, Group Information (GI), and the Online Help Request (OLHR) application. These applications afford campus technical professionals […]
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Group Data Administrator Tool
Description: Group Data Administrators (GDA’s) are liaisons between the Remedy group and Remedy Services. They maintain certain group-specific data for the group as a whole and make data requests to Remedy Services.   Currently, GDA’s access their group’s data in separate applications: the Categorization Tool and the Group Information Tool. The purpose of the new Group Data […]
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Online Help Request
Description: The Online Help Request application has been re-designed with help and feedback from the campus community. Please view the following screenshots for more information on the new features of the Online Help Request application. Watch the video!   Search feature: The new Search feature streamlines the request creation process by providing customers with a quick […]
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Accessing Remedy from Off-Campus (Onyen Restricted)
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How to Extract Data from Remedy for Reporting Purposes
Description: The Remedy Desktop Client provides users with the ability to export ticket data for reporting purposes. Here is a quick example on how to export to .csv a list of your Group’s Open Tickets. You can perform these same steps with the results of any search you run in Remedy, including advanced searches.  For more information […]
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Remedy Mobile RFS
Description: This document explains the system requirements, features and functionality available in Remedy Mobile RFS. This is a "lite" version of the Remedy Request-for-Service (RFS) application that is designed for use with phones and other mobile devices.
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Remedy Desktop Client: Deleting Local Cache files
Description: Sometimes it is necessary to delete cached files in the Remedy User Client in order to troubleshoot certain issues. You will need to go to a special folder and delete certain files. But first, you will need to make sure the appropriate cache files are “searchable” by Windows 7/8. Go to “Folder Options” in Windows: […]
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Remedy Mid-Tier Supported Browsers
Description: Remedy Mid-Tier(http://remedy.unc.edu) is supported in the current versions of the following browsers: Firefox Chrome Safari Internet Explorer – Currently not supported
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