Remedy Notifier fails to login and I get the error: One or more servers were unavailable for login. How can I correct this problem?
Description: Remedy Notifier fails to login and I get the error: One or more servers were unavailable for login. How can I correct this problem? From the Remedy Notifier login prompt, select the Accounts button and ensure that you have remedy.unc.edu in the server name. If there is no server name remedy.unc.edu listed under the Server […]
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How do I report on more than one ticket after performing a query in the Request for Service?
Description: After you run a query, the first item is selected by default. Remedy will include in a report only those items that are selected. Make sure that every record you want to include in the report is selected before you open the Reporting window.If you want to include all of the records that the search […]
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How do I view the Macro Bar menu within Request for Service?
Description: Select View and ensure that you have a check beside Macro Bar. Then go to Tools > Options > General and make sure the Search Path is C:\Documents and Settings\”YOUR ONYEN”\Application Data\AR System\HOME\arcmds.
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Is there a way to pull up tickets that I have recently created or modified without performing a manual search?
Description: Is there a way to pull up tickets that I have recently created or modified without performing a manual search? Yes. You can do this by going to File > Recent Requests.
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How do I fix a grayed out Application option when exporting a Remedy report to MS Excel?
Description: There are two things that you need to check: 1. Go to Tools > Options > Reports and make sure the Enable Report to Applications option is checked. 2. Look in C:\Program Files\Remedy\Home and see if there is a file called dde.ini. If there isn’t, then you must create it.   Below are the instructions […]
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Why do Pages sometimes fail?
Description: Why do Pages sometimes fail? Pager account does not have UVA, UVB features enabled, applies to older pager accounts Pager is older than 2 years, Arch has made major changes (upgrades) to their infrastructure Low battery strength, replace your battery Pager out of coverage area when page is sent, see your specific pager contract Pager […]
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Problem: Does Remedy secure my password information?
Description: Problem: Does Remedy secure my password information? Remedy uses a Kerberos plug-in that securely encrypts data entered and transmitted through the campus network where is authenticates a user’s password from Remedy client to the server.
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How Do I Change My Primary Group in Remedy?
Description: Open the Request for Service form within the Remedy application. Select the Change Primary Group icon from the top of the application window, indicated by opposing white arrows or by selecting UNC > Change Primary Group from the File menu at the top of the application window. A new window will display all Remedy groups […]
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ARERR-Common Remedy Error Messages
Description: (ARERR 10000): The value selected for Category does not match the menu. Please select a valid menu item and re-apply your changes. This message means that the value that is in Category is not a menu choice associated with your group. Remedy will not let you save a ticket unless a valid selection has been […]
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UNC Group Information Application: Project Tracking System
Description: Table of Contents Introduction The Group Members Tab PTS Data Tab Introduction The UNC Group Information form has two views with Request for Service (RFS) being the default. To change to the Project Tracking System (PTS) view, select PTS from the View Information for drop-down menu beside the Organization Group menu. The Group Members Tab […]
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