How do you open the UNC-Request For Service to perform a search?
Description: How do you open the UNC-Request For Service to perform a search? To open the UNC-Request For Service form from within the Windows Remedy Client: Select File > Open. In the Open window, select UNC-Request For Service. Click on the Search button to open the form in a search or query mode.
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How can I view all open tickets in my Primary Remedy Group?
Description: From within the Request for Service (RFS), select UNC > List Group Open Tickets or choose the two-headed icon to view a results list of open tickets for your Primary Remedy Group.
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How do I make the Remedy Advanced Search Bar appear automatically when I open an application in the Search window?
Description: Go to Tools > Options > General . Now place a checkmark in Show Advanced Search Bar and click OK.
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What actions should users take after major enhancements are made to Remedy applications?
Description: What actions should users take after major enhancements are made to Remedy applications? 1. Make sure Remedy User is closed. 2. From the Windows taskbar, choose Start > Search. 3. When the Search Results window appears, click on All files and folders to the left. 4. In the All or part of file name: field, […]
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How can I get Remedy Notifier to alert me when tickets are assigned to my group?
Description: In Notifier, go to Tools > Options > Alerts . Then go to the Behaviors tab and check Display Alert Message (or any other of the listed options, depending on your preference).
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How do I save a Remedy search so I can use it repeatedly without rewriting it each time?
Description: After you perform your search, select Actions > Save Search, give it a name and click OK. To access the saved search, click on the down arrow next to the Search button and select it from the My Searches menu.
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How do I modify the sorting on Remedy search returns?
Description: To sort the returns on any of the fields displayed in the results list, just click on the column heading of the field you want the list sorted by. For more advanced sorting, such as sorting on more than one field or on fields not displayed in the results list, go to Actions > Sort […]
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Using the UNC-Request for Service (Onyen Restricted)
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How do I perform a Remedy search using a date range?
Description: To perform a date range search, you need a starting date and ending date. The following example uses a range based on when tickets were created: Click on the Advanced button to display the Advanced Search Bar. Enter the following string: ‘Create Date’ >= “01/01/03” AND ‘Create Date’ < “01/16/03” Click Search. This example string […]
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What is a Remedy ticket?
Description: What is a Remedy ticket? Whenever a student, faculty member or staff member reports a technical problem (i.e. a problem with their computer hardware or software), it’s recorded as a Remedy “ticket.” The ticket is tracked in the Request For Service problem tracking system (UNC-CH PTR) until it is resolved. Remedy provides a way to […]
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