Using Keyboard Shortcuts in the Remedy Windows Client
Description: The Remedy Windows Client supports many useful keyboard shortcuts for common tasks. To do this: Press: Copy all contents of all fields onto the clipboard Ctrl + A Copy selected text from a field onto the clipboard Ctrl + C Display the selected request Ctrl + Alt + D Clear all fields in a form […]
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How do I link a Request for Service (RFS) ticket with a PTS ticket?
Description: Open PTS in the Remedy client and search for the PTS Project number to which you want to link the RFS ticket. On the top portion under the macros is the “Link this project to RFS ticket(s):” button. Click the button and a window will display all open ticket in your Primary Group. Choose the […]
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CRC-Customer Verification Form
Description: Introduction The purpose of this document is to instruct you on how to use the CRC-Customer Verification form. Although named after the ITS Computer Repair Center this RFS (Request for Service) panel has evolved to address additional customer requirements. The primary function is to check-in/check-out customer hardware at any drop-off (help desk) location. The hardware […]
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What is Remedy?
Description: What is Remedy? The Remedy Action Request (AR) System is the software UNC used to develop our problem tracking system (UNC-CH PTR). Technical professionals across campus use this Remedy application to track tickets (reported technical problems) for students, faculty and staff. The application keeps tabs on how long a ticket has been in the system, […]
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Using Project Tracking System (PTS)
Description: 1. Table of Contents Project Tracking System Overview Project Roles in PTS PTS Email Notifications PTS Icon Functions Toolbar Icons File Menu Options Creating a Project Tracking System Request Entering Project Lead Information PTS Overview Tab Information Project Scope The Action Items Tab The Issues Tab Project History Tab PTS Reporting Project Tracking System Overview […]
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How do I export RFS ticket data from a Crystal Report within Remedy?
Description: Remedy installs a Crystal Reporting Engine Library driver during installation of the AR System User that allows Remedy users to view reports in the Crystal Reports format. Reports may be printed for meetings or other uses by simply selecting the printer icon in the mid-section of the top navigation menu on the Crystal Reports: Data […]
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Am I able to access the Remedy server remotely if I have the User Tool installed?
Description: Yes. You just need to be dialed into an ISP to access the Remedy server.Please note that performance will depend on the connection speed of your ISP.
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How do I modify a macro that I have created and saved in Remedy?
Description: Remedy allows you to change the name of a macro but does not offer a user-friendly way to modify the functionality of a macro. Advanced Remedy users can open a saved macro, stored as a *.arq filetype to modify a specific field value. The best solution is to rewrite the macro with the modified actions […]
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Remedy 7.1 Upgrade Changes
Description: Remedy 7.1 Upgrade Changes On Saturday, May 2, 2009. The Remedy Team will upgrade to version 7.1 of Remedy‚Äôs Action Request System. Several minor changes will be implemented during this maintenance window below: Request for Service (RFS): The Point of Contact field currently being set to Phone as a default will have no default value […]
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I saved a macro to a network drive, but am not seeing it in the Macro Bar menu.
Description: I saved a macro to a network drive, but am not seeing it in the Macro Bar menu. Go to Tools > Options > General and make sure the Search Path contains the path to the network folder that contains the macro file.
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