Whom do I contact if I want my department to start using Remedy?
Description: Whom do I contact if I want my department to start using Remedy? Please send and email to remedy_help@unc.edu.
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When I perform a Remedy search, is it possible to display the results list only by default, without the details in the bottom pane?
Description: When I perform a Remedy search, is it possible to display the results list only by default, without the details in the bottom pane? To display only the results list by default go to Tools > Options > Behaviors. Check Show Result List Only. Click OK.
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Why are some forms in the Remedy RFS Search window gray, but others have the proper colors?
Description: Why are some forms in the Remedy RFS Search window gray, but others have the proper colors? This means you probably have your computer’s color settings at 256 or lower. To adjust this, click on the Display icon in the Control Panel. Under the Settings tab, change Colors to High Color or True Color.
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How do I Submit an Email-In Request for a Remedy Group?
Description: The Email-In function is a way to submit a Remedy Ticket to a Remedy Group via a Group’s specified email address. Not all Remedy Groups on campus use this Email-In function. You must know the specific Email-In alias for the group.
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When I log into Remedy, a large number of forms automatically open up. How do I correct this?
Description: When I log into Remedy, a large number of forms automatically open up. How do I correct this? This happens when the Save Window Workspace option is checked. When Save Window Workspace is checked, Remedy remembers the forms that were open when you last closed Remedy. This has a negative side in that if you […]
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Remedy RF1 Application
Description: RF-1 Application 1. Create New RF-1 The RF-1 application provides for the creation, submission, approval, and tracking of ITS Request for Procurement requests. When initially opened, the application will default to creating a draft General request. Your information will be displayed as the Requestor. Additionally, any RF-1’s that have been saved as a draft or previously […]
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Changing Your Individual Initial Notification in Remedy
Description: Introduction To access the Change My Individual Initial Notification form, click either the key icon ( ) or use the dropdown menu under UNC ( ) and the menu item Change My Initial Notification: Remedy Individual Initial Notification This allows you quick access to the Change My Password or Initial Notification form where you can […]
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How do I update the worklog of a Remedy ticket via email?
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How many characters can I use for my notification email address within Remedy?
Description: How many characters can I use for my notification email address within Remedy? The Request for Service (RFS) currently allows a maximum of 40 characters for a user’s primary notification address. To change this address, from within RFS, select UNC from the top navigation menu and choose Change My Initial Notification. The User form will […]
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Why do I have truncated values in my Remedy menus?
Description: Why do I have truncated values in my Remedy menus? If a value is more than 30 characters long, it will be truncated in the pull-down menu, but will still display as whole when populated into the field. This happens most frequently in the Short Description menu, since those values can be long at times. […]
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