How do you open the UNC-Request For Service form to submit a ticket?
Description: To open the UNC-Request For Service form from within the Windows Remedy Client: Select File > Open > Object List. In the Open window, select UNC-Request For Service. Click on the New button to open the form in a new or create mode.
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Remedy Windows Client Overview
Description: Exploring the File Menu Below are a summary of the File menu and the functionality of each item within the menu. Many frequently performed actions from the File menu are replicated within the Toolbar icons described in the final section of this document. Open:Object List: Displays the Open window comprised of 4 tabs allowing users […]
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How do I change the customer information such as telephone number, email address, department or building information within the Request for Service?
Description: Remedy Services receives data from the main on-line campus directory. If any of this information is incorrect please go to http://directory.unc.edu for instructions on how to modify the directory information.
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How can I print the contents of a Remedy ticket into a formatted report including all worklog entries?
Description: From within the Request for Service, open the ticket you wish to print a formatted report and select UNC > Preview Ticket Summary. A formatted Crystal report will be displayed. Select the Printer icon from the top of the report window to print the ticket summary.   Note-This feature currently only works on the Desktop […]
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Remedy AR System Crystal ODBC
Description: Remedy AR System Crystal ODBC When running the 7.1 Windows client with Windows XP, Vista or Windows 7 32bit, the Remedy Crystal ODBC needs to be configured to pass credentials to the AR server. This allows the integrated Crystal reports to be displayed in the built-in Remedy Crystal viewer. Such a report is the Preview […]
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Remedy Licensing
Description: Remedy License and Annual Maintenance Charge Back Program Remedy Licenses and associated Maintenance will be ordered through Software Acquisition using the same process that campus currently uses to purchase software that is site-licensed. Software Acquisition will monitor your compliance with Users and Licenses so you won’t have to do so. Purchasing Remedy Licenses and/or Maintenance […]
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How do I create a macro in Remedy?
Description: To create a macro, make sure that the Macro Bar is visible at the top of the application window. If not, select View > Macro Bar. Now click on the red circle Record button on the Macro Bar. Manually perform the actions you want to include as part of the macro. Click the square green […]
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What version of Remedy Client am I using?
Description: What version of Remedy Client am I using? Windows Client Users: Find the top navigation bar on the Remedy client. Select Help–>About AR System User. A window will display your current client version. The latest Windows Remedy Client for XP is version 6.0p20 or higher and for Vista 7.0 or higher. You can download the […]
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Remedy Downtime FAQs
Description: The Remedy Team has a scheduled an extended downtime on Saturday, August 13th, from 9:00am to 5:00pm to migrate our database from ASCII7 to Unicode8 and to move Production from remedy06 to remedy05. There will be no access to Remedy through the client, Mid-Tier or Online Help Request during this time. All email-in requests will […]
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How do I rerun a Remedy search I recently performed without rewriting it?
Description: Go to Actions > Recent Searches and make a selection from the list displaying recent searches. You can also in the RFS form in an open space and select View Recent Searches.
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