Virtual Lab Error – Application window does not appear on screen
Description: Problem After opening an application on Virtual Lab from Windows, the program appears to be running in the taskbar, but never displays to the screen and allows user to interact with it. Solutions This appears to be caused by a combination of Windows Creator Update and Citrix Receiver version installed on the machine. We have […]
» Tags: citrix, citrix receiver, Virtual Lab, Virtual Lab Error
Reinstalling Citrix Receiver
Description: Reinstalling Citrix Receiver on Windows Go to the Start Menu and enter “Programs and Features” Locate “Citrix Receiver” in the program list and choose “Uninstall”. Follow prompts to Uninstall. Download the latest version of Citrix Receiver for your operating system here. Follow prompts to install Citrix Receiver. Reinstalling Citrix Receiver on Mac Download the latest […]
» Tags: citrix, citrix receiver, Reinstall, uninstall, Virtual Lab, VirtualLab
2-Step Verification (Duo)
Description: Security Tips: Don’t give out your passcode(s) to anyone; treat them with the same security you do your Onyen password. If you receive a push notification on the Duo Mobile App, make sure that it is you that sent the push notification. If you know it is not you, then please click on “Deny”. If […]
» Subjects: 2-Step Verification, 2-Step Verification, Android, Authentication, Duo, iOS, Mobile Devices, Security, Windows » Tags: 2-step, account, add, Android, Authenticae, authentication, Cell Phone, citrix, ConnectCarolina, delete, Device, Devices, Duo, DuoSecurity, Identity, iOS, Landline, Mac, Mac OS X, Message, mobile, Operating, Passcode, PC, phone, Push, register, security, smartphone, student bills, System, Tablet, text, touchnet, Two-factor, Verification, Verify, vpn, w-2, Windows
How do I access my local files using a file path in Virtual Lab in programs such as SAS, SPSS, R, etc?
Description: This problem occurs because when using Virtual Lab, the program defaults to the harddrive on our servers. However, you should be able to correct this by using the following format: “\\Client\C$\pathtofile…”. “\\Client\” tells it to go to the client’s (your) computer. From there, you can use the file path associated with your personal computer. The […]
» Subjects: Educational Technology, Support, Virtual Lab, Virtual Lab » Tags: citrix, sas, SPSS, Virtual Lab, VirtualLab
Virtual Lab Help Documents
Description: User Guide Receiver Installation Menu Available Software Accessing/Saving Files Printing Frequently Asked Questions TroubleShooting Request Help
» Tags: citrix, citrix receiver, FAQ, Help, saving documents, unc virtual lab, Virtual Lab
How do I troubleshoot Virtual Lab?
Description: I cannot connect to Virtual Lab. I had unsaved data on my virtual application session when I lost connection. How do I retrieve it? I logged off the website and my application closed. I closed out my virtual application and opened it back up, but the data I saved to “Documents” is gone. I can’t […]
» Subjects: Computer Labs, Educational Technology, Support, Virtual Lab, Virtual Lab » Tags: citrix, citrix receiver, FAQ, Help, save, saving, saving documents, Troubleshooting, unc virtual lab, Virtual Lab, VirtualLab, VL
What are the Frequently Asked Questions in Virtual Labs?
Description: Where can I save data on Virtual Lab? I can’t access my files or save to my local drive while using Virtual Lab. How do I change the access granted for my local drives? How do I access my files using a file path in programs such as R, SAS, SPSS, M Plus, etc? Which […]
» Subjects: Computer Labs, Educational Technology, Support, Virtual Lab, Virtual Lab » Tags: citrix, citrix receiver, FAQ, FAQs, Frequently Asked Questions, Help, save, saving, saving documents, unc virtual lab, Virtual Lab, VL