Office 365 User Guide
Description: Don’t see your question answered here? Please visit the Office 365 program website. We post information about upcoming learning events, a list of training resources, and you can sign up for the monthly newsletter there. Looking for guidelines about storing sensitive information in Office 365? Read the Sensitive Information Guidelines to learn about which applications you can […]
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2-Step for Office 365 (Heelmail)
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Office 365 – Managing Spam in Junk E-mail Folder and Block/Allow Senders Lists
Description: The University has migrated to Office 365, along with this upgrade all Spam filtering is done by Microsoft. The new spam scanning service does not have a web accessible interface that will allow the user to control spam. Microsoft uses a sender base reputation and scores the domains. Based on these scores the domains are […]
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Office 365 – How can I request an SPF Record?
Description: This document explains how you can send mail from a vendor-hosted application or system using a custom unc.edu domain without triggering Office 365’s anti-spoofing system. Decide on the domain name from which you want to send. For example, the domain name for survey@qualtrics.unc.edu is “qualtrics.unc.edu”. If there is no domain with the name you have […]
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Office 365 – Resource Index
Description: This document was written to provide training resources for using Office 365.  
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Office 365 – Email Setup (Outlook, Apple Mail, Mail App, Email App, and Outlook App)
Description: Overview and Configuration Settings UNC-Chapel Hill is migrating Exchange accounts to Office 365. Your email settings can be configured on either a desktop client (Windows, Mac OS X) or a mobile device (iPhone/iPad (iOS), Android). This document is written to take you through a new Office 365 email configuration. Please see the tabs below for the […]
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Office 365 – How can I set up Thunderbird for Mac and Windows?
Description: The document is written to configure version 38.0.2 of Thunderbird. If you are using an earlier version of Thunderbird please upgrade. Thunderbird is not supported because of the following reasons: Users will experience intermittent connections problems. Since Microsoft is not recommending this client and it does not offer full support of all functions of Office […]
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How to export your email to a pst or local folder in Microsoft Outlook?
Description: Creating a PST or local folder in Microsoft Outlook Once your Office 365 account is configured in Outlook.  This document is written to take a person through the steps of creating a pst file (Win) or moving email to a local folder (Mac). Note:  The following process can lead to removing the email from your […]
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