Online Help Request
Description: The Online Help Request application has been re-designed with help and feedback from the campus community. Please view the following screenshots for more information on the new features of the Online Help Request application. Watch the video! Search feature: The new Search feature streamlines the request creation process by providing customers with a quick […]
» Subjects: Remedy Services, Support » Tags: online help request, Remedy, support, web submit
Description: Self-Service Web Publishing Web.unc.edu is a web publishing service that allows anyone with an Onyen to create their own website at no charge. The service runs on the WordPress platform, so it’s easy to use yet offers powerful features and functionality. All websites are hosted on enterprise-level hardware and supported by ITS Digital Services. Documentation […]
» Subjects: Web, Web Design and Programming, WordPress » Tags: FAQ, forum, support, web, web.unc.edu, webdotunc, website, wordpress
Description: What do we mean by Technical Support? We mean anything and everything technical, so if you have a technology problem, contact us! The ITS Service Desk is the first point of contact for technical support at UNC Chapel Hill. Our goal is to resolve technical support issues as quickly as possible, preferably on initial contact. […]
» Subjects: Support » Tags: Help Desk, IT Response Center, support
Where do I get support for a Macintosh?
Description: The ITS Service Desk provides hardware and software support for Mac computers that are in-warranty. If the computer needs to be checked in, customers who purchased their Mac through the CCI program are eligible for a loaner computer, if one is available. Customers with out-of-warranty machines should pursue other, outside resources such as the Apple […]
» Subjects: Support » Tags: Macintosh, support
How should I request help in Virtual Lab?
Description: Virtual Lab Help Documents Get Help ITS Service Desk is on call for help 24/7/365. Call Call 962-HELP (4357) to speak with an ITS Service Desk consultant. Email Submit an Online Help Request to the ITS Service Desk. Log in with your Onyen. Choose “new request”, then expand the drop down menu to find “Virtual Lab […]
» Subjects: Computer Labs, Educational Technology, Support, Virtual Lab, Virtual Lab » Tags: Help, support, Virtual Lab, VL