Reinstalling Citrix Receiver
Description: Reinstalling Citrix Receiver on Windows Go to the Start Menu and enter “Programs and Features” Locate “Citrix Receiver” in the program list and choose “Uninstall”. Follow prompts to Uninstall. Download the latest version of Citrix Receiver for your operating system here. Follow prompts to install Citrix Receiver. Reinstalling Citrix Receiver on Mac Download the latest […]
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Accessing local files from Virtual Lab
Description: When opening/saving files on Virtual Lab, it is important to make sure that you are saving to your local machine rather than to the server. Below is a picture of an example open dialog from a program in Virtual Lab, highlighting the general location of your local drive (Please note that Operating System and user […]
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Atlasti on Virtual Lab
Description: In order to work with Atlasti on Virtual Lab, projects need to be saved as copy bundled and unpacked in a specific way.  Below are the steps to accomplish this. Please be aware that we are upgrading to Atlasti 8 on February 19th, 2018. Your Atlasti 7 projects should be able to convert to Atlasti […]
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How do I access my local files using a file path in Virtual Lab in programs such as SAS, SPSS, R, etc?
Description: This problem occurs because when using Virtual Lab, the program defaults to the harddrive on our servers.  However, you should be able to correct this by using the following format:  “\\Client\C$\pathtofile…”.  “\\Client\” tells it to go to the client’s (your) computer.  From there, you can use the file path associated with your personal computer. The […]
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How do I troubleshoot Virtual Lab?
Description: I cannot connect to Virtual Lab. I had unsaved data on my virtual application session when I lost connection. How do I retrieve it? I logged off the website and my application closed. I closed out my virtual application and opened it back up, but the data I saved to “Documents” is gone.  I can’t […]
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