About help.unc.edu

What is help.unc.edu?

Help.unc.edu is an application which contains a collection of information about technology at UNC-Chapel Hill. The collection covers topics such as networking and securing computers at Carolina, the Carolina Computing Initiative, troubleshooting your computer, and tutorials of various desktop applications. If you are not faculty, staff or a student at UNC, some information may not apply to your computing environment.

How can I find information at help.unc.edu?

You can search our knowledge base using the search field above. The knowledge base contains thousands of documents that can help answer your questions about using technology in Carolina. If you need help using help.unc.edu, take a look at “How do I use help.unc.edu”. Take a look at the “Other ITS Help Options” document for more ways to find help or get personal help with your computing needs at UNC.

Copyright information and policy

Help.unc.edu includes documents created by various members of the Carolina community, including staff, students, faculty, EPA non-faculty, etc.. All documents and work on this Web site are the property of The University of North Carolina at Chapel Hill. However, we do encourage others to freely reuse all publically available materials on the site through the Creative Commons Attribution license. All that we require is proper attribution to UNC Chapel Hill as the source of the content.

help.unc.edu makes use of the “Silk” icon set provided by Mark James, which is licensed under the Creative Commons 2.5 Attribution license. You can find these icons at famfamfam.com/lab/icons/silk/.

What are the technical details of help.unc.edu?  How is it set up?

Help.unc.edu is the website front end to the ITS knowledge base. Knowledge base files are stored as web pages and housed within an enterprise Web content management system known as WordPress. A print stylesheet is provided for “print friendly” versions of all documents (simply select “print preview” in your browser to see an example or click on the “printable version” link above). Other data about the document (such as its type, who ‘owns’ it and who is responsible for editing it) are provided in the footer information at the bottom of each page.

Standards Compliance and Accessibility

This site has been designed to conform to the W3C’s Web Content Accessibility Guidelines (WCAG) 1.0.

Why Standards

Web standards are open specifications for languages and technologies developed by World Wide Web Consortium (W3C) which is an international industry consortium dedicated to “leading the Web to its full potential”. Groups such as the Web Standards Project strongly advocate standards which “ensure simple, affordable access to web technologies for all.”

Adhering to standards makes it easier for UNC designers and developers to make pages comply with the WAI (W3C’s web accessibility initiative) and Section 508 accessibility standards for people with disabilities. Standards compliance allows pages to be understood by people using all browsers including speech browsers or Braille browsers, allows easy porting of pages to a handheld device, and ensure that pages can be easily viewed by browsing technology yet to be developed. For more on general website, accessibility takes a look at the Web Standards Project page on accessibility, for more on accessibility at UNC.

Who is responsible for help.unc.edu?

Information Technology Services at Carolina and specifically the ITS Service Desk and other groups are primarily responsible for managing the content found at help.unc.edu.