General CCI Questions
CCI Laptop Grant
CCI Program Manager
440 W. Franklin St.
ITS-Franklin, CB 1150
Chapel Hill NC 27599-1150
We highly recommend you insure and track your computer shipment.To request your prorated laptop grant repayment amount or to setup a repayment plan please create a help ticket to CCI with your request.
Repair, Warranty & Insurance Coverage
If it is determined that your computer needs a hardware repair then you have two choices.
1. Contact the manufacturer to find an authorized service provider in your area.
- Lenovo can be contacted at their hardware support number (1-800-426-7378) or through their website. Service provider locations can be found using their locator page.
- Support for Apple products can be found through their online support.
2. You can mail or ship your computer to (for issues with-in the continental U.S.):
ITS Response Center
ATTN: DROP OFF
203 South Rd.
Undergraduate Library, Room 22
Chapel Hill, NC 27599
If we are going to ship the computer back to you, a personal check made out to ITS must be included. Please leave the note section blank so we can add your ticket number to the check.
Within NC – $25
Outside of NC – $30
Please include your name and PID in the package. Also include a description of the issues you are having. It would be a good idea to backup your data in case a hard drive replacement or reimage needs to be done. If you approve of hard drive replacement or reimage, please put that in the description of issues as well your preferred operating system (Windows 7, Windows 8.1 or Windows 10).
We highly recommend that you insure your laptop during shipping. Your insurance and accidental damage coverage do not cover the laptop while during shipping.