How does my UNC-CH laptop get patched? (Mac, Windows)

Most University owned Windows OS devices that have been joined to the active directory domain (ad.unc.edu) are on a managed update schedule, but in some cases, you can still run updates outside of the regularly scheduled service window.  This is critical for systems that are typically off of the university network and only periodically check in via VPN as well as your home computer system(s).

Performing updates on your Microsoft Windows based device will follow a different process depending on what version your system uses.

Windows 10

  • Select the Windows logo start button in the lower left hand portion of the screen, and click on the settings icon ().
  • From the settings window, click on the update & security icon

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  • You should now see your Windows update status. This will let you know if device is up to date, and have the option to check for/install any missing updates.

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Windows 8 and 8.1

  • Display the Start tile by moving the mouse to the bottom-left corner of the screen.
  • Right-click the Start tile and select Control Panel.
  • Click System and Security.
  • Click the Check for updates link under Windows Update.
  • Click the Install Updates button if Windows 8 or 8.1 finds an update for your computer.

Windows 7

***The Information Security Office strongly recommends migrating to Windows 10***

  • Go to Start and type “Windows Update” and then select that item.
  • Follow the instructions to install updates, be sure not to skip any “critical” updates.

Microsoft Office Products

  • Open any Office 2016 app, such as Word, and create a new document.
  • Go to File > Account (or Office Account if you opened Outlook 2016).
  • Under Product Information, choose Update Options > Update Now

     Note: You may need to click Enable Updates first if you don’t see the Update Now option right away.

  • Close the “You’re up to date!” window after Office is done checking for and installing updates.

 

Apple OSX

Apple’s OSX on Mac computers has many different versions. The instructions below should assist with most recent versions.

  • Click the Apple icon at the top left of your Mac’s main menu bar, and choose “Software Update” or click directly on App store.
  • Within the App Store is a tab labeled “Updates” – click on that tab.
  • You will see available updates for your operating system and any installed applications.
  • Select “Update All” and your system will update, and display a list of recently installed updates.

Third Party Applications

Many common core applications are also updated regularly on windows systems joined to ad.unc.edu; however if you need to update them manually follow the instructions below for each application:

For University owned systems joined to ad.unc.edu for which you do not have local administrative privileges on (are unable to install or update software), you can use the software center portal to install and update applications without needing local administrative privileges.

  • Click the Windows logo in the lower left corner of your screen and in the search bar type ‘software center’
  • Run the application and you will see all the software available to you as well as any outstanding updates and their status

Note: If the status is “pending reboot” you will need to reboot your system before any other software installations or updates can be processed

 

We just purchased a new software application for our department. How do we get security patches pushed out to all users?

Contact the local IT support representative for your organization on campus and ask them to implement update distribution through the appropriate inventory management software (SCCM, KACE, etc). If you are unable to determine your local admin, please contact the ITS Service Desk using the information found at the bottom of the page for immediate assistance.