How should I request help in Virtual Lab?

 Virtual Lab Help Documents

Get Help

ITS Service Desk is on call for help 24/7/365.

Call

Call 962-HELP (4357) to speak with an ITS Service Desk consultant.

Email

Submit an Online Help Request to the ITS Service Desk.

Log in with your Onyen. Under “Type of help needed, select “ITS Computer Labs” from the Choose an Issue menu, and select either “Maintenance Issue” or “Usage or Software Problem” under Choose a Secondary Issue. At problem description, enter as much information as possible prefacing the description with ‘virtual lab’ and then enter the description of the problem: (i.e.,”Virtual Lab – do not have the correct version of software installed,” “Virtual Lab – cannot install software using Chrome browser,” etc.).

Chat

Live chat with an ITS Service Desk consultant.

Search

At help.unc.edu under SUPPORT, select Computer Labs or Printing from left side menu options or use the search engine for documents targeting:

Virtual Lab

VirtualLab

Virtual

VL

 

Virtual Lab Help Documents