If you are enrolled or have signed up early in 2-Step for Office 365 and you would like to use Outlook 2013, Mac Mail, iPhone/iPad (iOS version 10 or below Apple Mail), or Android Email Clients then you will need to create an App Password to use with the email client instead of your onyen password. Please visit the 2-Step for Office 365 document for more information about creating an App Password.
Overview and Configuration Settings
UNC-Chapel Hill is migrating Exchange accounts to Office 365. Your email settings can be configured on either a desktop client (Windows, Mac OS X) or a mobile device (iPhone/iPad (iOS), Android). This document is written to take you through a new Office 365 email configuration. Please see the tabs below for the supported email applications. If you do not have an email account, please visit the Self Service tool and click on Email Sign-up.
| Manual Configuration Settings | |
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New Email Setup Instructions
Outlook 2016
- Open Outlook 2016.
NOTE: If your computer is on the AD domain and you have already signed in, when you open Outlook, your account should be automatically configured. Click on Next. Then choose Yes and click Next. Skip down to step 3.
- If your computer is not on the domain and this is your first time opening the program, you will initially see a screen that prompts you to create a new email account. If you have already used and configured Outlook on this computer in the past, start by clicking the File tab and then choose Info. Click on Add Account.
- When the “Add New Account” box opens, you will be prompted to enter your account information including:
- Your Name
- Email Address (onyen@ad.unc.edu)
- Password
- Verify Password
Once you enter this information, click on
- Your account will now authenticate and finish configuring.
Please note that your account may take 2 – 3 minutes to complete authentication if you are on a UNC Chapel Hill network. If you are outside the network, authentication may take 5 – 10 minutes. You may want to try connecting through VPN while off campus.
- After the configuration process completes, click Finish.
- You will now be prompted to restart Outlook. Click OK.
Outlook 2013
- Open Outlook 2013.
NOTE: If your computer is on the AD domain and you have already signed in, when you open Outlook, your account should be automatically configured.
- If your computer is not on the domain and this is your first time opening the program, you will initially see a screen that prompts you to create a new email account. If you have already used and configured Outlook on this computer in the past, start by clicking the File tab and then choose Info. Click on Add Account.
- When the “Add New Account” box opens, you will be prompted to enter your account information including:
- Your Name
- Email Address (onyen@ad.unc.edu)
- Password
- Verify Password
Once you enter this information, click on .
- Your account will now authenticate and finish configuring.
Please note that your account may take 2 – 3 minutes to complete authentication if you are on a UNC Chapel Hill network. If you are outside the network, authentication may take 5 – 10 minutes. You may want to try connecting through VPN while off campus.
- You may be prompted to allow auto-discover. Check the box by Don’t ask me about this website again. Click Allow.
- After the configuration process completes, click Finish.
- You will now be prompted to restart Outlook. Click OK.
- Open Outook 2013 again and log back in with your User Name: onyen@ad.unc.edu and onyen password.
Outlook 2010
- Open Outlook 2010.
NOTE: If your computer is on the AD domain and you have already signed in, when you open Outlook, your account should be automatically configured.
- If your computer is not on the domain, and this is your first time opening the program, then you will initially see a screen that prompts you to create a new email account. If you have already used and configured Outlook on this computer in the past, start by clicking the File tab and then choose Info. Click on Add Account.
- When the Add New Account box opens, you will be prompted to enter your account information including:
- Your Name
- Email Address (onyen@ad.unc.edu)
- Password
- Verify Password
Once you enter this information, click on Next.
- Your account will now authenticate and finish configuring.
Please note that your account may take 2 – 3 minutes to complete authentication if you are on a UNC Chapel Hill network. If you are outside the network, authentication may take 5 – 10 minutes. You may want to try connecting through VPN while off campus.
- After the configuration process completes, click Finish.
- You will now be prompted to restart Outlook and log back in with your Onyen and password.
Outlook 2011
Note: The client (only) is available for download at http://shareware.unc.edu.
- Begin by opening Outlook 2011 for Mac.
- If this is your first time opening the program then you will initially be taken to a screen that will prompt you to create a new email account and Outlook will attempt to configure your account automatically.
- If you have used and configured Outlook for an account in the past, then begin by clicking on Outlook and choosing Preferences to add or modify an account.
- Click Exchange Account in order to configure a new Exchange email account.
- Enter your Exchange email address, User Name (onyen@ad.unc.edu) and Onyen Password. Click Add Account.
- A window may appear that indicates the connection was redirected to outlook.office365.com, this is normal and you may feel free to allow the response from the server.
- After successfully authenticating you should see the following screen. A green ‘light’ next to the account name indicates that your email account is successfully configured with UNC Chapel Hill’s Microsoft Office 365 service.
Outlook 2016
- Begin by opening Outlook 2016 for Mac.
- If this is your first time opening the program then you will initially be taken to a screen that will prompt you to create a new email account and Outlook will attempt to configure your account automatically.
- If you have used and configured Outlook for an account in the past, then begin by clicking on Outlook and choosing Preferences to add or modify an account.
- Click +v and choose Exchange in order to configure a new Exchange email account.
- Enter your Exchange email address, your Onyen username and Onyen password. Click Add Account.
- A window may appear that indicates the connection was redirected to outlook.office365.com, this is normal and you may feel free to allow the response from the server.
- After successfully authenticating you should see the following screen. A green ‘light’ next to the account name indicates that your email account is successfully configured with UNC Chapel Hill’s Microsoft Office 365 service.
Apple Mail
An Apple computer running OS X 10.6 or newer is required to experience full Exchange support: mail, contacts and calendar synchronization. If you wish to only access your Exchange mail account, you need a Mac that includes Apple Mail version 4.0 or higher.
Note:
- The instructions below are based on:
- OS X 10.11.x, Apple Mail version 9.2, and Calendar 8.0.
- If you configure Apple Mail 9.2 you can choose to configure calendar at the same time. There is no need to use the Calendar instructions unless you want to use Calendar only.
- If you are are using OS X 10.9, 10.8 or 10.7 these instructions should be similar.
- OS X 10.6, Apple Mail version 4.5, and iCal.
- In order to setup Apple Mail properly you may need to delete your Internet Account (profile) and directory as part of the process of setting up your Apple Mail account to work with Office 365.
- OS X 10.11.x, Apple Mail version 9.2, and Calendar 8.0.
Remove Internet Account
- Launch Apple Mail. If you are starting Mail for the first time, the setup wizard will guide you through setting up your account. If you have used Mail previously to access a mail account, select Mail > Accounts from the menu bar.
- Highlight the Exchange account.
- Near the bottom of the Accounts pane, select the (-) sign to delete an account.
- Click Ok on the pop-up.
Version 9.2 on OS X 10.11.x
- Launch Apple Mail. If you are starting Mail for the first time, the setup wizard will guide you through setting up your account. If you have used Mail previously to access a mail account, select Mail > Preferences from the menu bar.
- Within Mail Preferences, select Accounts.
- Near the bottom of the Accounts pane, select the (+) sign to add an account.
- Choose the account type radio button by Exchange. Click Continue.
- Enter the information as you are prompted into the appropriate fields, including your name, email address (as your_onyen@ad.unc.edu), your onyen password. Click Sign In.
- After your Exchange account is verified, you can select which apps to sync: Mail, Contacts, Calendar, Notes, and Reminders. By default, none are selected to sync. You will need to choose, we recommend choosing Mail, Contacts, and Calendar. You can turn any of these options off at any time.
- Click Done.
- Since Mail, Contacts, and Calendar were chosen, the apps will be configured and will begin synchronizing with Exchange.
Apple Calendar
version 8.x
- Launch Apple Calendar. If you are starting Calendar for the first time, the setup wizard will guide you through setting up your account. If you have used iCal previously to access a mail account, select Calendar > Preferences from the menu bar.
- Within Calendar Preferences, select Accounts.
- Near the bottom of the Accounts pane, select the (+) sign to add an account.
- Choose the account type radio button by Exchange. Click Continue.
- Enter the information as you are prompted into the appropriate fields, including your name, email address (as your_onyen@ad.unc.edu), your onyen password. Click Continue.
- After your Exchange account is verified, you can select which Apps to sync: Mail, Contacts, Calendar, Notes, and Reminders. By default none are selected to sync. If you only want to setup Calendar, you can leave the other apps unchecked. You can turn any of these options off at any time. Click Done.
- In this case, other apps were already chosen because they were already configured using Apple Mail. The calendar option was chosen since Calendar is being configured.
- The calendar will be configured and will begin synchronizing with Exchange. Note: you can choose to only setup Calendar without using Apple Mail.
This document explains how to configure your iPhone, iPad, or iPod Touch for your UNC-Chapel Hill email account, with instructions for Office 365 accounts on Mail App or Outlook App.
- If you are running iOS version 11 or above, you do not need an app password. The mail app is designed to work with 2-Step for Office 365. However, you will need to remove and re-add your account to be able to authenticate Office 365 servers.
- Please follow the instructions from Microsoft Set up email using the iOS Mail App.
- In order to find your iOS version please visit Find the software version on iPhone, iPad, or iPod.
- If you are running iOS version 10 or below, please follow the instructions below.
An Apple iPhone and iPad running at least version 2.0 software is required for Exchange ActiveSync.
| Configuration Settings | |
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Mail App
To configure your iPhone for your Office 365 account, go to the 
app and choose Mail, Contacts, and Calendars.
Tap Add Account… . When you are presented with a list of account choices, choose Exchange.
In the Office 365 screen, use the following credentials:
| Configuration Settings |
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| Email Address: onyen@ad.unc.edu
Domain: leave blank Username: onyen@ad.unc.edu Password: onyen password Server: outlook.office365.com |
Tap Next.
If you get an Unable to Verify Certificate pop-up, tap Accept. The iPhone simply wasn’t able to reach the Exchange ActiveSync server automatically based on your e-mail address.
After it verifies your Exchange account information, a new field called Server will appear. Enter outlook.office365.com as the server, then tap Done.
After it verifies your Exchange information once more, tap Save to save your changes.
Outlook App
To configure your iPhone/iPad (iOS) for your Office 365 account. You may download and install the Outlook App from the App Store.
Step 1:
- Open Outlook App
- If this is your first time installing this application you should see a .
Step 2:
- Click the button and enter your email address as onyen@ad.unc.edu.
Step 3:
- At Add Email Account, When you are presented with a list of email provider choices, select Office 365.
Step 4:
- On the Office 365 UNC Chapel Hill log in screen, enter the username as onyen@ad.unc.edu and onyen password. Click on . Once you have signed in, the account will auto-configure and synchronize.
If you are prompted to add another account then please select .
This document explains how to configure your Android device for your UNC-Chapel Hill email account, with instructions for configuring Office 365 accounts on either the Email App or Outlook App.
Email App
This document is written to take a person through the Office 365 email configuration on Android 5.x.x device. The instructions are written based on Android 5.1.1 and using a Samsung Galaxy S6 phone. Some devices may look a little different but should follow the same process.
Step 1:
- Select the email icon on your phone.
- If you don’t have an email account set up you will be prompted to add one automatically.
- If you already have an email account set up, while in the email app select, Menu which brings up email settings and select add account.
- Or you may click on the Apps icon and Settings icon, then click on accounts and add account.
- Enter your onyen@ad.unc.edu email address and your onyen password then select Next.
Step 2:
- Select Microsoft Exchange ActiveSync as the account type
Step 3:
- After automatic setup, you will be prompted about Remote security administration.
This allows the exchange server to be able to connect to your device remotely (i.e. If you lose your device you may wipe the email account using outlook.office365.com).
- Click OK.
Step 4:
- Set how frequently you want your email to update by selecting the frequency from the drop-down menu.
- You are also given the option to set Campus Exchange Account as your default email account.
Please note if you leave the default option to Sync SMS you will receive emails for every text message received. To remove this option you can un-check the box by Sync SMS.
Step 5:
- On the Activate device administrator? screen.
- Click Activate.
Step 6:
- You can add a name to the field below (i.e. onyen@ad.unc.edu) if you would like.
- Select Done (your email will start to synchronize).
Outlook App
To configure your Android for your Office 365 account, you may download and install the Outlook App from the Google Play Store.
Step 1:
- Open Outlook App
- If this is your first time installing this application you should see .
Step 2:
- Click the button and enter your email address as onyen@ad.unc.edu.
Step 3:
- At Add Email Account, when you are presented with a list of email providers, select Office 365.
Step 4:
- In the Office 365 UNC Chapel Hill log in screen, enter the username as onyen@ad.unc.edu and onyen password. Click on . Once you have signed in, the account will auto-configure and synchronize.
- On the Device Administrator Security Prompt select Activate
If you are prompted to add another account then please select .
Don't see what you are looking for?
- Check out the Office 365 Program @ UNC site
- Check out Microsoft's Office Help and Training page
- Check out Microsoft Office Quick Start guide
- Microsoft also has some great training videos you can watch to become familiar with using Office 365 applications. Please visit the Office Training Center.