Recording an Automated Attendant

An automated attendant is a unique application that provides menu options to callers. The application can have up to 9 primary options in the menu and then offer submenus and even time of day routing (better known as after hours routing for evening and weekend callers so that they hear a different message from daytime).

Customers will need to consult with ITS Communication Technologies, Voice Services, at telreq.unc.edu/telreq for setup and to obtain the pertinent information required to record each menu.

Recording an Auto Attendant:

  1. Select the “Voicemail” speed dial button at the top of your VoIP phone, or, call the voice mail access number, 919-428-2828.
  2. Press * #
  3. Enter the main menu mail box number.
  4. Enter the default password 996200.
  5. Dial 3, 1, 6.
  6. Enter the Call Processor mailbox number that you want to record and follow the system prompts (2 to record; 2 to stop; 5 to save).The call processor mailbox number is a unique number assigned by ITS Communication Technologies.

Listening to an Auto Attendant recording:

  1. Select the “Voicemail” speed dial button at the top of your VoIP phone, or, call the voice mail access number, 919-428-2828.
  2. Press * * #
  3. Enter the number of the call processor mailbox number. The call processor number is a unique number assigned by ITS Communication Technologies