Windows: Optimizing the Speed & Space of your Hard Disk
Description: Throughout this document, run commands, or commands that are launched from the Windows Run dialog box, are given as alternate ways to launch the programs used throughout this article. To launch the Windows Run dialog box, go to Start > Run or press WinKey + R. Run the Disk Cleanup Utility To launch by: Start […]
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Tivoli Storage Manager (TSM)
Description: Tivoli Storage Manager (commonly abbreviated TSM) is an enterprise-level software suite that provides data backup and restoration service for departmental servers.  As of July 2010, ITS Open Systems group back up over 800 different client machines across UNC-Chapel Hill. (NOTE: Effective November 2011 — Default data retention for new TSM nodes is 30 days/3 versions. […]
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What is an AFS token?
Description: What is an AFS token? An AFS token verifies your identity to the file system. You get a token when you enter your onyen and password to a ssh session or Windows login screen. A token expires after 25 hours. To check whether you have a valid token, see How do I see if I […]
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Block Storage
Description: About Block Storage is a service offered internally for use with other Information Technology Services (ITS) systems. Th Block Storage service provides external disk storage for enterprise applications like Oracle and VM. Centralization of storage allows for disaster recovery and business continuity planning as well as better disk utilization achieved by combining isolated pools of […]
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Connected Backup – Customer Support FAQs
Description: If you are unsure of the procedures explained in the below Frequently Asked Questions (FAQs) below, please talk with your department’s Connected Backup (formerly Iron Mountain) Technical Support or the ITS Service Desk. For information on what Connected Backup is and/or how to order, please see our main document: Connected Backup – PC Backup Software. […]
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NAS ~snapshot Directories
Description: About ITS offers a Network Attached Storage (NAS) file service solution. Departmental storage is hosted on \\ Personal home directories are hosted on \\  This document discusses snapshots and how you use them to recover previous versions of files and folders. ~snapshot directory A special directory called ~snapshot is published at the root of each […]
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Connected Backup – Technician Support FAQs
Description: These Frequently Asked Questions (FAQs) are written specifically for administrators and technicians of the Autonomy (formerly Iron Mountain) Connected Backup software. Both customers and technicians should refer to the Customer FAQs for additional information. If you have questions or problems, please contact the ITS Service Desk. For information on what Connected Backup is and/or how […]
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Connected Backup – Installation and Getting Started
Description: Overview If you need information on ordering, visit our main Connected Backup site.  We highly recommend that you read this information before using this software and service. If after reading this document, you do not feel comfortable with the configuration or setup, contact the ITS Service Desk or your department’s IT staff. The specific software […]
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AFS File Locking Issue
Description: Table of Contents Introduction Problems Diagnosis for Windows client Diagnosis for Unix client Introduction A new feature called ‘byte-range-locking’ has been implemented in version 1.5 of the OpenAFS. This feature combined with the ‘k’ ACL (for file locking) allows a file in the directory to be locked by the individual application for updates. Problems “PowerPoint […]
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Historical – 2012 – NAS Allocation by Department
Description: Historical View of Departmental Allocations (\\ for 2012 This is an Full Time Equivalent (FTE) report based on HR payroll data out of the campus data warehouse. This report was performed Aug 2011. The right most column is based on departmental input to determine how department numbers fit together. The document is a guide to […]
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