Office 365 – Managing Spam in Junk E-mail Folder and Block/Allow Senders Lists
Description: The University has migrated to Office 365, along with this upgrade all Spam filtering is done by Microsoft. The new spam scanning service does not have a web accessible interface that will allow the user to control spam. Microsoft uses a sender base reputation and scores the domains. Based on these scores the domains are […]
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Campus Mail Cheat Sheet for Heelmail (Office 365)
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Office 365 – What are Permission Levels in Outlook?
Description: Calendar and/or Folder permissions: This type of sharing that allows selected users to view the contents of your calendar or folder, but does not allow other users to send email on your behalf. When setting up permissions, you can determine exactly how much access a user has to your Calendar or Folder. The permissions are […]
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Office 365 – Outlook Web App (OWA)
Description: You may access basic services provided through Office 365 system by visiting or (click on the Mail icon).  The following information is to acquaint you with the basic features that are offered through the Outlook Web Application (OWA). Getting Started with OWA Before logging into your Office 365 account, you will need to […]
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Office 365 – How to update the Global Address Book in Outlook
Description: When changes occur within the main Global Address Book (GAL) on the Office 365, computers running Outlook 2010 and 2013/2016 may not automatically receive the updates. If this is happening, then you may notice missing, non-existent and/or incorrect entries. Synchronizing your Outlook (cached) address book with the Global Address book may fix these discrepancies. Instances […]
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Office 365 – How can I send an email from a vendor-hosted application using a UNC custom domain?
Description: This document explains how you can send mail from a vendor-hosted application or system using a custom domain without triggering Office 365’s anti-spoofing system. Decide on the domain name from which you want to send. For example, the domain name for is “”. If there is no domain with the name you have […]
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Office 365 – What is Outlook’s Focused Inbox?
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Auto-forwarding of email to untrusted email domains
Description: Policy clarification for all UNC-Chapel Hill affiliates regarding email accounts used to conduct University business UNC-Chapel Hill affiliates may have their email auto-forward removed if their email account is currently being forwarded to an email system that is not run by UNC-Chapel Hill or is not among systems that have agreements in place with UNC-Chapel […]
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How to login to Office 365
Description: The University is transitioning to Office 365, along with this transition comes a new way to log in called Federated Log in.  Please see the examples below, and note that most Microsoft Federated log in sites will take you to the University of North Carolina at Chapel Hill log in site. Federated Log in(s)    
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Office 365 Frequently Asked Questions
Description: mail client  
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