Ticket Type in Remedy UNC-Request for Service
Description: Incident: An unplanned interruption to a Service. for example: an application is down Reduction in the quality of a Service. for example: receive an error message when open a page or not receive the email supposed to receive Failure of a CI (Configuration Item) that not yet impacted a Services. for example, failure of one […]
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Clear Remedy User Cache
Description: If you are experiencing errors when opening the “UNC-Request for Service” form from Remedy mid-tier, please follow the steps below to clear your user account cache. Click the “Clear Cache” button, which is located on the bottom right corner of the home page. Click “OK” on the pop up message. The system will log you […]
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