File Access Preferences in Citrix for Mac
Description: If you are not able to access files on your computer’s local storage while using a Virtual Lab application you may not have the correct permissions granted in Citrix Receiver. Use the following steps to allow read and write access to citrix receiver.     Launch a Virtual Lab application, but before you do any […]
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File Access Preferences for Citrix in Windows
Description: If you are not able to access files on your computer’s local storage while using a Virtual Lab application you may not have the correct permissions granted in Citrix Receiver. Use the following steps to allow read and write access to citrix receiver.       Launch an application in Virtual Lab, but before you […]
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Known issues for CCI model computers
Description: Lenovo ThinkPad L380 6-4-2018: Issue: When deploying the Image Ultra image the computer will freeze when it reaches the point where it reboots from the WinPE environment of the boot media. Cause: The L380 has a flaw that causes the computer to freeze when issuing a reboot command from WinPE media while booted using Legacy […]
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IdeaPad Miix 520 [81CG019JUS]
Description: Hardware Configuration Model Type Distributed Between Manufacturer’s Warranty 81CG019JUS Laptop 4/2018 – Present 3 Year On-Site Warranty Specifications Processor Intel® Core™ i5-8250U Processor (6M Cache, up to 3.40 GHz) Fixed-Disk 256GB PCIe SSD Memory 8GB RAM Max Memory 8 GB (soldered) Video Intel HD Graphics WebCam 5MP Front Camera / 8MP Rear Camera Sound-card Integrated High Definition […]
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ThinkPad Yoga 380 [20LJS0BL00]
Description: Hardware Configuration Model Type Distributed Between Manufacturer’s Warranty 20LJS0BL00 Laptop 4/2018 – Present 3 Year On-Site Warranty Specifications Processor Intel® Core™ i5-8250U Processor (6M Cache, up to 3.40 GHz) Fixed-Disk 256 GB SSD PCIe-NVMe OPAL2.0 Memory 8GB DDR4-2400 SODIMM Max Memory 8GB (soldered) Video Intel HD Graphics 620 WebCam 720p HD Webcam Sound-card Integrated High Definition Audio […]
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ThinkPad X1 Carbon Gen 6 [20KGS1VX00]
Description: Hardware Configuration Model Type Distributed Between Manufacturer’s Warranty 20KGS1VX00 Laptop 4/2018 – Present 3 Year On-Site Warranty Specifications Processor Intel® Core™ i7-8550U Processor (8M Cache, up to 4.00 GHz) Fixed-Disk 256GB SSD PCIe-NVMe OPAL2.0 Memory 16GB LPDDR3 2133MHz Max Memory 16GB (soldered) Video Intel HD Graphics 620 WebCam 720p HD Webcam Sound-card Integrated High Definition […]
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ThinkPad L380 [20M6S05400]
Description: Hardware Configuration Model Type Distributed Between Manufacturer’s Warranty 20M6S05400 Laptop 4/2018 – Present 3 Year On-Site Warranty Specifications Processor Intel® Core™ i5-8250U Processor (6M Cache, up to 3.40 GHz) Fixed-Disk 256Gb SSD PCIe-NVMe OPAL2.0 Memory 8GB DDR4-2400 RAM Max Memory 32GB (2 sockets – 16GB x 2) Video Intel HD Graphics 620 WebCam 720p HD Webcam […]
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ThinkPad T580 [20LAS09C00]
Description: Hardware Configuration Model Type Distributed Between Manufacturer’s Warranty 20LAS09C00 Laptop 4/2018 – Present 3 Year On-Site Warranty Specifications Processor Intel® Core™ i7-8650U Processor (8M Cache, up to 4.20 GHz) Fixed-Disk 512Gb SSD PCIe-NVMe OPAL2.0 Memory 16GB DDR4-2133 RAM Max Memory 32GB (2 sockets – 16GB x 2) Video NVIDIA GeForce MX150 GDDR5 2Gb WebCam 720p HD […]
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Clear Remedy User Cache
Description: If you are experiencing errors when opening the “UNC-Request for Service” form from Remedy mid-tier, please follow the steps below to clear your user account cache. Click the “Clear Cache” button, which is located on the bottom right corner of the home page. Click “OK” on the pop up message. The system will log you […]
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ThinkStation P320 [30BGS02800]
Description: Table of Contents Specifications More Information   Model Type Distributed Between Manufacturer’s Warranty 30BGS02800 Tower 8/2017 – Present 3 Year On-Site Warranty Specifications Hardware Configuration   Processor Intel Xeon E3-1225 v6 Processor (8MB Cache, 3.70GHz) Fixed-Disk 512 GB SSD m.2 PCIe Opal SSD Memory 16GB DDR4 2133 MHz / PC4-17000 Maximum Memory 64Gb (4 x 16Gb Ships with 16Gb […]
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