Clear Remedy User Cache
Description: If you are experiencing errors when opening the “UNC-Request for Service” form from Remedy mid-tier, please follow the steps below to clear your user account cache. Click the “Clear Cache” button, which is located on the bottom right corner of the home page. Click “OK” on the pop up message. The system will log you […]
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ThinkStation P320 [30BGS02800]
Description: Table of Contents Specifications More Information   Model Type Distributed Between Manufacturer’s Warranty 30BGS02800 Tower 8/2017 – Present 3 Year On-Site Warranty Specifications Hardware Configuration   Processor Intel Xeon E3-1225 v6 Processor (8MB Cache, 3.70GHz) Fixed-Disk 512 GB SSD m.2 PCIe Opal SSD Memory 16GB DDR4 2133 MHz / PC4-17000 Maximum Memory 64Gb (4 x 16Gb Ships with 16Gb […]
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How can I check or update the worklog of my Remedy ticket?
Description: This can be done via the web at the Online Help Request Application page. Click on the Log In button and enter your ONYEN and password. Click Open Requests from top menu then click on the ticket number to see status and details for that ticket. When the problem is resolved you will receive an […]
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xMatters Notifications Changes for Remedy Users
Description: Required Security Update Due to security issues with the TLS v1.0 protocol, industry and security professionals have recommended upgrading all communications to use at least TLS v1.1. In accordance, xMatters is disabling TLS v1.0 on July 31st, 2017. This change affects customers using versions of xMatters Integration Agent (IA) that use this insecure protocol. Before […]
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IdeaPad Miix 510 [80U1006EUS]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty 80U1006EUS Laptop 4/2017 – Present 3 Year On-Site Warranty Specifications Hardware Configuration Processor Intel Core i5-6200U (2.30GHz, 3MB) Fixed-Disk 256GB PCIe SSD Memory 8GB RAM Max Memory 8 GB (Ships with 8Gb / 0 total slots) Video Intel HD Graphics WebCam 5MP Front Camera / 2MP […]
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ThinkPad T570 [20HAS04P00]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty 20HAS04P00 Laptop 4/2017 – Present 3 Year On-Site Warranty Specifications Hardware Configuration Processor Intel Core i7-7600U Processor (4MB Cache, up to 3.90GHz) Fixed-Disk 256Gb SSD PCIe-NVMe OPAL2.0 Memory 16GB DDR4-2133 RAM Max Memory 32 GB (Ships with 1 X 16Gb / 2 total slots) Video nVidia […]
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ThinkPad X1 Carbon Gen 5 [20HQS05U00]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty 20HQS05U00 Laptop 4/2017 – Present 3 Year On-Site Warranty Specifications Hardware Configuration Processor Intel Core i5-7300U Processor (3MB Cache, up to 3.50 GHz) Fixed-Disk 256GB SSD PCIe-NVMe OPAL2.0 Memory 16GB LPDDR3 SDRAM 1866 Max Memory 16 GB (Ships with 16Gb / 0 total slots) Video […]
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ThinkPad Yoga 370 [20JJS04200]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty 20JJS04200 Laptop 4/2017 – Present 3 Year On-Site Warranty Specifications Hardware Configuration Processor Intel Core i5-7200U Processor (3MB Cache, up to 3.1Ghz) Fixed-Disk 256 GB SSD PCIe-NVMe OPAL2.0 Memory 8GB DDR4-2133 SODIMM Max Memory 16 GB (Ships with 1 X 8Gb / 1 total slots) Video […]
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ThinkPad 13 Gen 2 [20J2S03K00]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty 20J2S03K00 Laptop 4/2017 – Present 3 Year On-Site Warranty Specifications Hardware Configuration Processor Intel Core i5-7200U Processor (3MB Cache, up to 3.1Ghz) Fixed-Disk 256 GB Solid State Drive, SATA3 OPAL2.0 – Capable Memory 8GB DDR4-2133 RAM Max Memory 32 GB (Ships with 1 X 8Gb […]
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Disable / Enable Secure Boot
Description: Description You must disable Secure Boot in the BIOS in order to deploy the CCI images using the Image Ultra boot media. The steps below will guide you through disabling or enabling Secure Boot and UEFI in the BIOS. IMPORTANT: Secure Boot is an important security feature and should be re-enabled after the Image Ultra […]
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