Tech on Demand
Description: This PDF linked describes IT resources at UNC-Chapel Hill that are free for students to use.  This information was originally composed by Student Government as a service for students by students.
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How do I install Virtual Lab software on Mac
Description: Installing or Upgrading the Citrix Workspace To install the Workspace app, you need to open a web browser. Each browser has its own set of dialog boxes and instructions. The set of instructions below are for installing the plug-in. Follow any set of instructions displayed on your screen that are specific to the web browser […]
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Software Installation Menu
Description: Citrix Receiver Software Installation Android iOS (iPhone & iPad) Macintosh Microsoft Windows For other operating systems follow all download instructions that are displayed in your web browser.
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How do I install Virtual Lab software on iOS
Description: Installing or Upgrading Citrix Receiver Applications The Citrix Receiver  is a small piece of software code that after connecting allows you to interact with Virtual Lab. You can save your work to your home desktop or a USB-connected flash drive and print using your USB-connected and network printers. Also available is the ability to create […]
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How do I install Virtual Lab software on my Chrome device?
Description: How Do I Install VL Software for My Chrome (OS) Device? Note: ChromeOS service for Virtual Lab is reliant on younger, less tested back-end architecture. ITS continues to develop the service to improve reliability, speed, and features. Please alert us to any problems you may experience via Thank you. Installing or Upgrading Citrix Receiver […]
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How do I install Virtual Lab software on Android
Description: Installing or Upgrading Citrix Workspace Applications You must be connected to the internet when installing or using the Citrix Workspace application. Tap on the Play Store icon on your device Search for and install the Citrix Workspace app.                 When installation has completed, open the Workspace app. You will […]
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How do I troubleshoot Virtual Lab?
Description: I cannot connect to Virtual Lab. I had unsaved data on my virtual application session when I lost connection. How do I retrieve it? I logged off the website and my application closed. I closed out my virtual application and opened it back up, but the data I saved to “Documents” is gone.  I can’t […]
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What are the Frequently Asked Questions in Virtual Labs?
Description: Where can I save data on Virtual Lab? I can’t access my files or save to my local drive while using Virtual Lab.  How do I change the access granted for my local drives? How do I access my files using a file path in programs such as R, SAS, SPSS, M Plus, etc? Which […]
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How should I request help in Virtual Lab?
Description:  Virtual Lab Help Documents Get Help ITS Service Desk is on call for help 24/7/365. Call Call 962-HELP (4357) to speak with an ITS Service Desk consultant. Email Submit an Online Help Request to the ITS Service Desk. Log in with your Onyen. Choose “new request”, then expand the drop down menu to find “Virtual Lab […]
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What software applications are available in Virtual Lab?
Description: What software applications are available? All Virtual Lab users must use their ONYEN (User ID) to access VL. If you have special needs in Virtual Lab, please submit an Online Request for Help and we will try our best to meet those needs. All programs available through Virtual Lab are free to the end user.  License […]
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