How do I create and save a Remedy search that will prompt me for a date range on the fly?
Description: This can be done by writing a variable macro in Remedy client tool. To do this: Click on the red circle Record on the Macro Bar. Go to File > Open. Select UNC-Request for Service and click Search. Click on the Advanced button at the top, right corner of the form.In the Advanced Search Bar, […]
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Thinkpad X220 [4290 UN6 & 4290 UN7]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 4290-UN6 4290-UN7 Laptop 5/11 – 11/11 11/11 – 6/12 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core i5-2520M (3M Cache, 2.5 GHz) Fixed-Disk 320 GB Serial ATA 7200 RPM Memory 4GB DDR3 […]
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ThinkStation E20 [4220 UN5]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 4220 UN5 Tower May , 2010 – May 2011 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel XEON X3430 Quad Core Fixed-Disk 500 GB Serial ATA II 7200 RPM Memory 4Gb DDR3 […]
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Why are the Short Description, Client’s Problem Description, Custom Data and Worklog fields blank with a lock icon beside them within Request for Service (RFS) tickets?
Description: Why are the Short Description, Client’s Problem Description, Custom Data and Worklog fields blank with a lock icon beside them within Request for Service (RFS) tickets? The Request for Service allows several Remedy groups to restrict access to sensitive information such as Human Resources or Security information. If you are not a member of a […]
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Why do I get the following error when logging into Remedy: Unable to successfully log in to any server?
Description: Why do I get the following error when logging into Remedy: Unable to successfully log in to any server? This error is most commonly seen when users do not have the proper server name entered in the Accounts window at the login prompt. At the login prompt, enter your Onyen in the Username field and […]
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Using Keyboard Shortcut Keys in the Remedy
Description: The Remedy web tool supports many useful keyboard shortcut keys for common tasks: To do this: Press: Switches to New Request mode. CTRL+ALT+F2 Switches to New Search mode. CTRL+ALT+F3 In New or Modify mode, saves the changes. In Search mode, performs the search. CTRL+ALT+ENTER Clears all field values. CTRL+ALT+F8 Sets default field values. CTRL+ALT+U Shows […]
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CRC-Customer Verification Form
Description: Introduction The purpose of this document is to instruct you on how to use the CRC-Customer Verification form in Remedy client tool, some of the functions are not available on the web tool. Although named after the ITS Computer Repair Center this RFS (Request for Service) panel has evolved to address additional customer requirements. The […]
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Where do I get support for a Macintosh?
Description: The ITS Response Center provides hardware and software support for Mac computers that are in-warranty.  If the computer needs to be checked in, customers who purchased their Mac through the CCI program are eligible for a loaner computer, if one is available.  Customers with out-of-warranty machines should pursue other, outside resources such as the Apple […]
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Where are self-service scanners available on campus?
Description: Where are self-service scanners available on campus? Self-service scanning is available at Davis Library, in the Undergraduate Library Collaboratory, the SILS Library/Information and Technology Resource Center (ITRC), the Carolina Student Union, and Health Sciences Library. Locations of scanners on campus Davis Library Reference Department on the 1st Floor 3 PCs, 1 Mac, 1 UMAX PowerLook […]
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What is Remedy?
Description: What is Remedy? The Remedy Action Request (AR) System is the software UNC used to develop our problem tracking system (UNC-CH PTR). Technical professionals across campus use this Remedy application to track tickets (reported technical problems) for students, faculty and staff. The application keeps tabs on how long a ticket has been in the system, […]
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