Using Project Tracking System (PTS)
Description: 1. Table of Contents Project Tracking System Overview Project Roles in PTS PTS Email Notifications PTS Icon Functions Toolbar Icons File Menu Options Creating a Project Tracking System Request Entering Project Lead Information PTS Overview Tab Information Project Scope The Action Items Tab The Issues Tab Project History Tab PTS Reporting Project Tracking System Overview […]
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How do I access the BIOS on my Lenovo ThinkPad?
Description: Directions for accessing the BIOS on an Lenovo laptop may differ depending on the model. The following Lenovo site is set up to guide you through this process. Point your browser to the Lenovo support site for detailed instructions for your specific model.  
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Remedy 7.1 Upgrade Changes
Description: Remedy 7.1 Upgrade Changes On Saturday, May 2, 2009. The Remedy Team will upgrade to version 7.1 of Remedy’s Action Request System. Several minor changes will be implemented during this maintenance window below: Request for Service (RFS): The Point of Contact field currently being set to Phone as a default will have no default value […]
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If I don’t have a CCI laptop how do I get the software I need?
Description: If I don’t have a CCI laptop how do I get the software I need? UNC-Chapel Hill faculty, staff, and students can obtain much of the software you will need for free from https://shareware.unc.edu. Other software can be purchased from the RAM Shop at UNC’s Student Stores or obtained through the ITS Software Acquisition office.
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When are minimum specifications for freshmen laptops made available?
Description: When are minimum specifications for freshmen laptops made available? Brochures are sent out to admitted students in early March of each year, outlining the specifications for the following Fall. These same specifications are also published on the CCI Website at the same time. These models are not available to order for Christmas.
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Top Ten Things to Know
Description: 1. Your digits. Your Onyen and password are your keys to accessing technology services at UNC, including email, so don’t forget them. They are of utmost importance. If you do forget them, you’ll be sorry when the cutie next to you in English class asks for your email address and you have to respond with, […]
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What is the ITS Live Chat?
Description: Live Chat connects you to support staff at the ITS Service Desk, who can assist you with technical issues by exchanging text messages with you over the Internet. Live Chat also has the ability to allow “desktop streaming”. Desktop streaming is a service that allows you to grant our support staff permission to temporarily take […]
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Whom do I contact if I want my department to start using Remedy?
Description: Whom do I contact if I want my department to start using Remedy? Please send and email to remedy_help@unc.edu.
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When I perform a Remedy search, is it possible to display the results list only by default, without the details in the bottom pane?
Description: When I perform a Remedy search, is it possible to display the results list only by default, without the details in the bottom pane? To display only the results list by default go to Tools > Options > Behaviors. Check Show Result List Only. Click OK. This function is unavailable on web and it is […]
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Why are some forms in the Remedy RFS Search window gray, but others have the proper colors?
Description: Why are some forms in the Remedy RFS Search window gray, but others have the proper colors? This means you probably have your computer’s color settings at 256 or lower. To adjust this, click on the Display icon in the Control Panel. Under the Settings tab, change Colors to High Color or True Color.
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