What do I do if my laptop won’t turn on/off?
Description: What do I do if my laptop won’t turn on/off? If your laptop won’t turn off, then try pressing and holding the power button for about ten seconds until the laptop turns off, and then turn the laptop on again. You can also try unplugging the laptop from the AC adapter and removing the battery […]
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When I log into Remedy, a large number of forms automatically open up. How do I correct this?
Description: When I log into Remedy, a large number of forms automatically open up. How do I correct this? This happens when the Save Window Workspace option is checked. When Save Window Workspace is checked, Remedy remembers the forms that were open when you last closed Remedy. This has a negative side in that if you […]
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Remedy RF1 Application
Description: RF-1 Application 1. Create New RF-1 The RF-1 application provides for the creation, submission, approval, and tracking of ITS Request for Procurement requests. When initially opened, the application will default to creating a draft General request. Your information will be displayed as the Requestor. Additionally, any RF-1’s that have been saved as a draft or previously […]
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Changing Your Individual Initial Notification in Remedy
Description: Introduction To access the Change My Individual Initial Notification form, click either the key icon ( ) or use the dropdown menu under UNC and the menu item Change My Initial Notification: (this is available on Remedy client tool only): Remedy Individual Initial Notification This allows you quick access to the Change My Password or […]
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How many characters can I use for my notification email address within Remedy?
Description: How many characters can I use for my notification email address within Remedy? The Request for Service (RFS) currently allows a maximum of 40 characters for a user’s primary notification address. To change this address, from within RFS, select UNC from the top navigation menu and choose Change My Initial Notification. The User form will […]
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Why do I have truncated values in my Remedy menus?
Description: Why do I have truncated values in my Remedy menus? If a value is more than 30 characters long, it will be truncated in the pull-down menu, but will still display as whole when populated into the field. This happens most frequently in the Short Description menu, since those values can be long at times. […]
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Migrating from Windows to Mac?
Description: Are you a Microsoft Windows User and Migrating to a Mac? If you want to learn more about the differences and how to do things on your Mac; like you did in Windows. Please go to Apple’s Switch 101 site to learn more about migrating from Windows to Mac. For more information or refresher about […]
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How do you open the UNC-Request For Service form to submit a ticket?
Description: From Remedy home page, click “UNC – Request for Service” from the left menu bar to open a new “UNC – Request for Service”.
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CCI Software Load – Windows 7 64bit
Description: This is a list of the software that is installed as part of the CCI Software Load. Windows 7 64bit Image: Released May 2016 Windows 7 64-bit SP1 Adobe Reader Adobe Instructional Resource Center Adobe Photoshop Elements (ThinkPad models purchased prior to 2013) Adobe Premier Elements (ThinkPad models purchased prior to 2013) Mozilla Firefox Office […]
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Remedy Windows Client Overview
Description: Exploring the File Menu Below are a summary of the File menu and the functionality of each item within the menu. Many frequently performed actions from the File menu are replicated within the Toolbar icons described in the final section of this document. Open:Object List: Displays the Open window comprised of 4 tabs allowing users […]
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