What software applications are available in Virtual Lab?
Description: What software applications are available? All Virtual Lab users must use their ONYEN (User ID) to access VL. If you have special needs in Virtual Lab, please submit an Online Request for Help and we will try our best to meet those needs. All programs available through Virtual Lab are free to the end user.  License […]
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How do Remedy Group Data Administrators create a listserv to receive notifications?
Description: From the web, visit the UNC-Chapel Hill List Server and create a closed listserv. Your newly created listserv should contain arsys@remedy.unc.edu as a member that does not receive email and does not receive copies of its own postings.
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What is the Computer Repair Center?
Description: The Computer Repair Center is the University’s in-house source for convenient, economical repair services on a wide variety of electronic equipment. Experienced technicians are manufacturer-trained on a continuing basis to keep up-to-date on the latest in office technology. Please visit the Computer Repair Center website for more information.
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What function does the ? positioned to the right of the Person Assigned menu within the Request for Services (RFS) serve?
Description: What function does the ? positioned to the right of the Person Assigned menu within the Request for Services (RFS) serve? This button, when selected, provides contact information including the Name, Phone Number, Email Address and groups that the person assigned is a member of.
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Where can I save my work in Virtual Lab?
Description: Data Storage From Your Personal Computer File Access Security Settings Changing File Access Security Settings During Your Session Devices with Removable Storage Other: Home Desktop, Network Drives, USB Devices Reading a File within an Application Saving a File within an Application Accessing Files Using a File Path               Data […]
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How do I get residence hall networking or IT support during an intersession or holiday breaks?
Description: The ResNET service is funded and provided during regular semesters only. This service begins on the day classes begin and ends on the last day of classes. During intersessions and semester breaks, there are no Residential Computing Consultants (RCCs) on campus. This means that no one is available to handle customer requests for help or […]
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What function does the ? positioned to the right of the Group Assigned menu serve within the Request for Service (RFS)?
Description: What function does the ? positioned to the right of the Group Assigned menu serve within the Request for Service (RFS)? This button, when selected, provides Service Level Agreement information for the group that is selected from the Group Assigned menu. It also provides the Group Description and Types of Tickets Handled information for the […]
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Remedy Windows Client: Advanced Topics
Description: Setting User Options There are a variety of options available that allow you to customize the User Tool for Windows to suit your needs. These customizations can be made from the File Menu, located at the top of the application widow by selecting Tools > Options . The following is a breakdown of the items […]
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Thinkpad X220 Tablet [4298 UN6 & 4298 UN7]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 4298-UN6 4298-UN7 Tablet 5/11 – 11/11 11/11 – 6/12 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core i7-2620M (4M Cache, 2.7 GHz) – UN6Intel Core i7-2640M (4M Cache, 2.8 GHz) – UN7 […]
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Remedy Advanced Searching and Macros
Description: Note: The advanced search is available after clicking “New search” on the web tool, Macro is only available on Remedy client tool. For Reporting purposes, please see if your needs are already met by utilizing Jaspersoft Table of Contents Introduction Search Types Creating and Using Macros Running a Macro Editing and Deleting a Macro Performing a […]
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