Accessing Remedy from Off-Campus (Onyen Restricted)
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Tech on Demand
Description: This PDF linked describes IT resources at UNC-Chapel Hill that are free for students to use.  This information was originally composed by Student Government as a service for students by students. Tech on Demand
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How to Extract Data from Remedy for Reporting Purposes
Description: The Remedy Desktop Client provides users with the ability to export ticket data for reporting purposes. Here is a quick example on how to export to .csv a list of your Group’s Open Tickets. You can perform these same steps with the results of any search you run in Remedy, including advanced searches.  For more […]
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ThinkPad Helix [3701-1J3]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 3701-1J3 Laptop/Tablet 4/13 – 10/14 3 Year On-Site Warranty Image on Hidden partition of hard drive Specifications Hardware Configuration Processor Intel Core i7-3667U on System Board (Dual Core 3.2 GHz, 4 MB Cache) Fixed-Disk 128GB Micro SSD SATA3 Memory 8 GB, […]
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Remedy Mobile RFS
Description: This document explains the system requirements, features and functionality available in Remedy Mobile RFS. This is a "lite" version of the Remedy Request-for-Service (RFS) application that is designed for use with phones and other mobile devices.
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Remedy Desktop Client: Deleting Local Cache files
Description: Sometimes it is necessary to delete cached files in the Remedy User Client in order to troubleshoot certain issues. You will need to go to a special folder and delete certain files. But first, you will need to make sure the appropriate cache files are “searchable” by Windows 7/8. Go to “Folder Options” in Windows: […]
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Remedy Mid-Tier Supported Browsers
Description: Remedy Mid-Tier(http://remedy.unc.edu) is supported in the current versions of the following browsers: Firefox Chrome Safari Internet Explorer – Currently not supported
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Remedy HomePage Update
Description: ITS Change Notices: Recent ITS Change Notices will be displayed in a scrolling banner. To view detail information for each change, select the link to login to the onyen protected site. Changing Your Primary Group: Select the Remedy group from the drop down menu and select Update to change your group. The menu label will […]
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How do I install Virtual Lab software on Windows Surface RT?
Description: Installing Citrix Receiver ● You must be connected to the internet when installing or using the Citrix Receiver application. ● Note: Windows RT is new software. Local drive access has not yet been added. If you have any problems or notice any decreased functionality, please submit a Help Request. The more we know, the more we […]
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Thinkpad X230 Tablet [3437-UN9]
Description: Table of Contents Specifications More Information   Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 3437-UN9 Tablet 6/12 – 4/13 4 Year On-Site Warranty Image on Hidden partition of hard drive Specifications Hardware Configuration Processor Intel® Core™ i7-3520M Processor (Dual Core, 4M Cache, 2.90 GHz) Fixed-Disk 500 GB Serial ATA 7200 RPM Memory 8GB DDR3 […]
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