How do I report on more than one ticket after performing a query in the Request for Service?
Description: After you run a query, the first item is selected by default. Remedy will include in a report only those items that are selected. Make sure that every record you want to include in the report is selected before you open the Reporting window.If you want to include all of the records that the search […]
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Walk-in Support
Description: This document lists the hours for the ITS Servicedesk Walk-In.
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Where can I find the nearest IBM/Lenovo Dealer?
Description: Where can I find the nearest Lenovo Dealer? Point your browser to the worldwide dealer locator on the Lenovo support site.
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How do I view the Macro Bar menu within Request for Service?
Description: Select View and ensure that you have a check beside Macro Bar. Then go to Tools > Options > General and make sure the Search Path is C:\Documents and Settings\”YOUR ONYEN”\Application Data\AR System\HOME\arcmds. This function is only available on remedy client tool.
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Is there a way to pull up tickets that I have recently created or modified without performing a manual search?
Description: Is there a way to pull up tickets that I have recently created or modified without performing a manual search? Using client tool, you are able to do it by going to File > Recent Requests. It is unavailable on Web tool.
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How do I fix a grayed out Application option when exporting a Remedy report to MS Excel?
Description: There are two things that you need to check: 1. Go to Tools > Options > Reports and make sure the Enable Report to Applications option is checked. 2. Look in C:\Program Files\Remedy\Home and see if there is a file called dde.ini. If there isn’t, then you must create it.   Below are the instructions […]
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Windows Server Update Services
Description: Table of Contents Windows Server Update Services Supported Windows Versions Patches Released through WSUS Monitoring Windows Server Update Services Windows Server Update Services (WSUS) enables information technology administrators to deploy the latest Microsoft product updates to computers that are running the Windows operating system. By using WSUS, administrators can fully manage the distribution of updates […]
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Who supports summer camps or conferences?
Description: Due to special agreements between Housing and specific summer camps, Internet access may be provided to participants. ResNET coordinates the access to the Internet. Any support for this service is provided by the sponsoring department.  ResNET only supports on-campus UNC students living in the residence halls, throughout the year.
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How long does it take to get my laptop fixed through an insurance claim?
Description: How long does it take to get my laptop fixed through an insurance claim? The Carolina Computing Initiative (CCI) Laptops are covered by an insurance policy through Safeware Insurance Company (1-800-800-1492). Due to the policies and procedures of Safeware Insurance Company you may experience some considerable delays in repairs to your laptop if you file […]
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Problem: Does Remedy secure my password information?
Description: Problem: Does Remedy secure my password information? Remedy does not store the user password and use AREA LDAP plugin to connect to AD to authenticate the user to the remedy.
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