What are the minimum specifications for laptops for students at UNC-CH?
Description: What are the minimum specifications for laptops for students at UNC-CH? Incoming freshman students at UNC-CH are required to have a laptop that meets the minimum specifications listed on the CCI Website in the section Minimum Specs.
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How Do I Change My Primary Group in Remedy?
Description: Open the Request for Service form within the Remedy application. Click the Change Primary Group icon  from the top of the application, double click on the group or select the group then click ok button to change the primary group. Or selecting UNC > Change Primary Group from the File menu at the top of […]
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ARERR-Common Remedy Error Messages
Description: (ARERR 10000): The value selected for Category does not match the menu. Please select a valid menu item and re-apply your changes. This message means that the value that is in Category is not a menu choice associated with your group. Remedy will not let you save a ticket unless a valid selection has been […]
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How can I find my Lenovo model number?
Description: The model number for most desktops are located on the front of the computer. The laptop model numbers can be found on the bottom of the laptop. If you are having trouble finding this information, visit the Find your model number page on the Lenovo website. There is an option on this page to “Display […]
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UNC Group Information Application: Project Tracking System
Description: Table of Contents Introduction The Group Members Tab PTS Data Tab Introduction The UNC Group Information form has two views with Request for Service (RFS) being the default. To change to the Project Tracking System (PTS) view, select PTS from the View Information for drop-down menu beside the Organization Group menu. The Group Members Tab […]
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ThinkCentre M91 [0266 UN8]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 0266 UN8 Desktop 1/12 – 5/12 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core i5-2400D 2.5GHz Fixed-Disk 250 GB Serial ATA II 7200 RPM Memory 2Gb DDR3 SDRAM 1333MHz Maximum Memory […]
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How do you open the UNC-Request For Service to perform a search?
Description: How do you open the UNC-Request For Service to perform a search? From Remedy home page, click “UNC – Request for Service” from the left menu bar to open “UNC – Request for Service”, then click “New search” on top of the page if you are using the web tool, click icon if you are […]
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How can I view all open tickets in my Primary Remedy Group?
Description: From within the Request for Service (RFS), click the two-headed icon to view a results list of open tickets for your Primary Remedy Group.  
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How do I make the Remedy Advanced Search Bar appear automatically when I open an application in the Search window?
Description: Remedy Web Tool: On the top of the page for a record, click New Search, then click Advanced Search button. Remedy Client Tool: Go to Tools > Options > General . Now place a checkmark in Show Advanced Search Bar and click OK.
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What actions should users take after major enhancements are made to Remedy applications?
Description: What actions should users take after major enhancements are made to Remedy applications? 1. Make sure Remedy User is closed. 2. From the Windows taskbar, choose Start > Search. 3. When the Search Results window appears, click on All files and folders to the left. 4. In the All or part of file name: field, […]
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