ARERR-Common Remedy Error Messages
Description: (ARERR 10000): The value selected for Category does not match the menu. Please select a valid menu item and re-apply your changes. This message means that the value that is in Category is not a menu choice associated with your group. Remedy will not let you save a ticket unless a valid selection has been […]
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UNC Group Information Application: Project Tracking System
Description: Table of Contents Introduction The Group Members Tab PTS Data Tab Introduction The UNC Group Information form has two views with Request for Service (RFS) being the default. To change to the Project Tracking System (PTS) view, select PTS from the View Information for drop-down menu beside the Organization Group menu. The Group Members Tab […]
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How do you open the UNC-Request For Service to perform a search?
Description: How do you open the UNC-Request For Service to perform a search? From Remedy home page, click “UNC – Request for Service” from the left menu bar to open “UNC – Request for Service”, then click “New search” on top of the page if you are using the web tool, click icon if you are […]
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How can I view all open tickets in my Primary Remedy Group?
Description: From within the Request for Service (RFS), click the two-headed icon to view a results list of open tickets for your Primary Remedy Group.  
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How do I make the Remedy Advanced Search Bar appear automatically when I open an application in the Search window?
Description: Remedy Web Tool: On the top of the page for a record, click New Search, then click Advanced Search button. Remedy Client Tool: Go to Tools > Options > General . Now place a checkmark in Show Advanced Search Bar and click OK.
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What actions should users take after major enhancements are made to Remedy applications?
Description: What actions should users take after major enhancements are made to Remedy applications? 1. Make sure Remedy User is closed. 2. From the Windows taskbar, choose Start > Search. 3. When the Search Results window appears, click on All files and folders to the left. 4. In the All or part of file name: field, […]
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How do I save a Remedy search so I can use it repeatedly without rewriting it each time?
Description: After you perform your search, For Remedy web tool, click Searches -> Save Search and give a search name then click OK. The search query is saved. Select Searches -> Run My Searches to perform the search you saved. For Remedy client tool, select Actions > Save Search, give it a name and click OK. […]
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How do I modify the sorting on Remedy search returns?
Description: To sort the returns on any of the fields displayed in the results list, just click on the column heading of the field you want the list sorted by. For more advanced sorting, such as sorting on more than one field or on fields not displayed in the results list, go to Actions > Sort […]
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Using the UNC-Request for Service (Onyen Restricted)
Description: -
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How do I perform a Remedy search using a date range?
Description: To perform a date range search, you need a starting date and ending date. The following example uses a range based on when tickets were created: Click on the Advanced button to display the Advanced Search Bar. Enter the following string: ‘Create Date’ >= “01/01/03” AND ‘Create Date’ < “01/16/03” Click Search. This example string […]
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