UNC Categorization Tool
Description: Introduction The CT-Categorization Tool link is located on the Remedy Homepage on the left hand side under the Remedy Applications list. The UNC-Categorization Tool is a form that can be used by Group Data Administrators (GDA) to manage their group’s Categorization values. The GDA has the ability to Add, Modify and Inactivate the ‘Category’, ‘Topic […]
» Subjects: , » Tags:

Request for Service: UNC-Group Information Application
Description: Introduction The UNC-Group Information Application is an application that gives Group Data Administrators (GDA) access to control several pieces of their group’s internal data within the Request for Service (RFS) and the Project Tracking System (PTS) (see other document). This document explains the RFS Organization Group tabs functionality. The GI-Group Information link is located on […]
» Subjects: , » Tags:

What is the difference between my Primary Remedy group and other groups that I belong to?
Description: What is the difference between my Primary Remedy group and other groups that I belong to? Remedy users can belong to as many different Remedy groups as needed, with one of those groups being their Primary Remedy group. Remedy uses this Primary group to customize the look and feel of the Request for Service with […]
» Subjects: , » Tags:

What do I do if I need technical support on the Remedy web? How do I submit a Remedy ticket?
Description: What do I do if I need technical support on the web? How do I submit a Remedy ticket? You may visit online Help Desk, http://help.unc.edu/. Click on the Help Request link and click Log In button. Enter your ONYEN and password then click New Request. Select department or services you need assistance with and […]
» Subjects: , » Tags: , , ,

How can I see all open Remedy tickets for any groups of which I am a member?
Description: From within the Remedy Request for Service (RFS), click icon on the top of the page or on tool bar. A list of all tickets from any group you are a member of that are less than resolved will be displayed.
» Subjects: ,

Is there a way to view the criteria of a recently run search in Remedy?
Description: Is there a way to view the criteria of a recently run search in Remedy? Remedy Web Tool: On top of the page menu, go to Searches ->Run Recent -> Select the recently search you desire. Remedy Client Tool: Go to Actions > View Recent Searches and make a selection from the list displaying recent […]
» Subjects: , » Tags:

How do I correct time-outs or slow responses from Remedy?
Description: Slow responses or time-outs are often due to network problems. Network problems are listed at the ITS Operations Center Message Center at https://status.its.unc.edu/.
» Subjects: ,

Computer Repair Center Application
Description: Introduction The following is a guide to utilizing the CRC – Repair Tracking System in Remedy client tool, some of the functions are not available on the web tool. Accessing the CRC-Repair Tracking System Accessing the CRC-Repair Tracking System begins with the Hardware Check-In/Out tab. Displaying the Hardware Check-In/Out tab can be done at any […]
» Subjects: ,

Remedy 7.6.4 Windows Client and Compatibility Mode
Description: Remedy 7.6.4 client, Windows 7 64bit, and XP Compatibilty Mode Some users of the Remedy Windows client, 7.6.4, may see significant lag and freezing of the client in a Windows 7 64bit OS environment. Here are the instructions to make sure that the Remedy application is running in XP Compatibility Mode. Right click the Remedy […]
» Subjects: ,

How do I set Remedy to automatically populate certain fields with set values when I open a form?
Description: From within the Windows Remedy Client: Go to Tools > Customize Field Defaults.  When the Customize Field Defaults window appears, choose the form you want from the menu. Click OK.  When the Customize Field Defaults form appears, populate your chosen fields with the data you want to remain constant. Pop-up menus, such as Group Assigned […]
» Subjects: , » Tags: