How do Remedy Group Data Administrators create a listserv to receive notifications?
Description: From the web, visit the UNC-Chapel Hill List Server and create a closed listserv. Your newly created listserv should contain arsys@remedy.unc.edu as a member that does not receive email and does not receive copies of its own postings.
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What function does the ? positioned to the right of the Person Assigned menu within the Request for Services (RFS) serve?
Description: What function does the ? positioned to the right of the Person Assigned menu within the Request for Services (RFS) serve? This button, when selected, provides contact information including the Name, Phone Number, Email Address and groups that the person assigned is a member of.
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What function does the ? positioned to the right of the Group Assigned menu serve within the Request for Service (RFS)?
Description: What function does the ? positioned to the right of the Group Assigned menu serve within the Request for Service (RFS)? This button, when selected, provides Service Level Agreement information for the group that is selected from the Group Assigned menu. It also provides the Group Description and Types of Tickets Handled information for the […]
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Remedy Windows Client: Advanced Topics
Description: Setting User Options There are a variety of options available that allow you to customize the User Tool for Windows to suit your needs. These customizations can be made from the File Menu, located at the top of the application widow by selecting Tools > Options . The following is a breakdown of the items […]
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Remedy Advanced Searching and Macros
Description: Note: The advanced search is available after clicking “New search” on the web tool, Macro is only available on Remedy client tool. For Reporting purposes, please see if your needs are already met by utilizing Jaspersoft Table of Contents Introduction Search Types Creating and Using Macros Running a Macro Editing and Deleting a Macro Performing a […]
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