Restarting a Mitel (Aastra) VoIP phone
Description: Restarting any Mitel/Aastra VoIP phone can be accomplished by removing and then restoring power.  For some phones that receive power from the data port (referred to as having “power over ethernet” or POE), and therefore do not have a power brick, you can unplug the data port at the wall (or at the back of […]
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VoIP Voice Mailbox – Setting Up a Personal Mailbox (Onyen Restricted)
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Vonage phone FAQ for ITS
Description: Vonage phone FAQ for ITS Vonage manufactures a telephone that connects through any standard RJ-45 data link port. Although Vonage is not a supported service, it is essentially an IP device and so it is possible to connect Vonage enabled phones to the network. The Hardware address of the Vonage device will need to be […]
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Who uses the Verity Teleform system?
Description: Who uses the Verity Teleform system? Verity Teleform installation and support is for Orthodontics.
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Setting Up a Personal Mailbox
Description: In order to receive voice mail messages, you must complete the mailbox set up process to initialize a mailbox. The voice mail system automatically guides you via system prompts; however, you can also follow the steps outlined below. Note that a mailbox must be established with ITS Communication Technologies before it is available for setup. […]
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Cable TV (CATV) and HDTV FAQs
Description: The following FAQs pertain to the UNC-CH Cable TV (CATV) service. This service is primarily designed for on-campus residents, although some departments may subscribe to the service as well. The service is managed by Information Technology Services. Where can I find a list of the available Cable TV channels? An updated listing of the channels […]
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Message Waiting Indicator will not work for a Broadcast Voicemail
Description: A BROADCAST VOICE MAIL MESSAGE DOES NOT PROVIDE A VISUAL (OR AUDIBLE) MESSAGE WAITING INDICATION AND IS THEREFORE SELDOM USED. THIS IS NOT AN ISSUE THAT IS RELATED TO THE VOICE MAIL SYSTEM.  THE ISSUE RELIES IN THE ABILITY TO ACTIVATE OVER 13,000 VOICE MAIL MESSAGE WAITING INDICATORS SIMULTANEOUSLY IN A SHORT PERIOD OF TIME.
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Recording an Automated Attendant
Description: An automated attendant is a unique application that provides menu options to callers. The application can have up to 9 primary options in the menu and then offer submenus and even time of day routing (better known as after hours routing for evening and weekend callers so that they hear a different message from daytime). […]
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Where can I find information about campus telephone features?
Description: To find information on campus telephone features, please visit the service catalog page for ITS and select Telephone Service.
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How can I find a phone number for someone in Granville Towers?
Description: Call the Granville Towers operator at 919-370-4500. They will look up the student’s phone number for you.
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